Global Security Operations Center (GSOC) Operator

About Riot Platforms

Riot is a Bitcoin mining and digital infrastructure company focused on a vertically integrated strategy. The Company has Bitcoin mining data center operations in central Texas and electrical switchgear engineering and fabrication operations in Denver, Colorado.

Our mission is to positively impact the sectors, networks and communities that we touch. We believe that the combination of an innovative spirit and strong community partnership allows the Company to achieve best-in-class execution and create successful outcomes.

Riot is actively expanding and improving its Bitcoin mining operations through innovation, expansion, and procurement, including large-scale expansion of its Texas-based mining and hosting facilities. Join us in building the world’s leading Bitcoin-driven infrastructure platform. 

Key attributes we are looking for

You are interested in Bitcoin and being involved in the sector. You are creative, innovative, and strive to improve organizational efficiency. You have strong communication skills and can multi-task. You identify problems and solve them. You take initiative, you are self-sufficient, and you are detail focused.

About the role

The Security Operations Center (SOC) Operator will be responsible for the day-to-day operations of the 
Security Operations Center. Specific responsibilities include but are not limited to monitoring company security systems, communicating with Security Officers and Specialists in the field, and relaying calls for service to the appropriate agencies or units. 

The Security Operations Center operates 24 hours a day, 7 days a week, 365 days a year. SOC Operators are expected to be available to work all shifts including holidays and weekends if needed. 

SOC Operators report to a SOC Lead and serve as a member of the Security Operations Center team. This position supports the needs and activities of the company, supervisors/managers, and other personnel. SOC Operators must also be able to maintain a friendly and helpful attitude while working with fellow employees, contractors, and clients. 

Provides Security Operations Center (SOC) Supervisor Support functions related to the activities and operations of Riot Platforms, Inc. in Corsicana, TX. 

Essential Functions

The primary responsibility of this position is to perform several duties pertaining to the day-to-day operations of the Security Operations Center. 

• Receives incoming emergency and non-emergency phone calls and alarms requesting police, fire, emergency medical, security, or other assistance. Coordinates the assistance of emergency personnel as needed. 
• Classifies the nature and determines the priority of calls. 
• Generates alarm reports. 
• Keeps and maintains accurate records. 
• Monitors internal and external security systems. 
• Assists emergency service units in the field by securing and verifying information through computers, department files, records, and other available sources of data. 
• Operates two-way radio to relay instructions or information to remote units. 
• Operates recorders, video monitoring displays, computer-aided dispatching equipment/software, and other dispatch-related equipment. 
• May perform the duties of a superior in the absence of this person and with an appointment from the management team. 
• Be confident and make decisions rapidly, accurately, and often with very little information. 
• Participate and provide valuable input at daily briefings. 
• Ability to handle multiple emergency situations. 
• Work areas are shared. Operators must keep the area clear and free of clutter. 
• Performs other related duties as required. 

Knowledge, Skills, and Abilities

You must be motivated, engaged, ambitious, and looking to build a long-term career. You must be prepared to work as part of a team, acting quickly and professionally as you respond to requests. You must also display excellent verbal and written communication and interpersonal skills as you will interact with a variety of personnel and staff.

Please note: Hire for this position is contingent upon the successful completion of a thorough background check, including criminal, motor vehicle, credit and education history, previous work experience/references, and a drug screen.

The minimum requirements to become a Security Operations Center (SOC) Operator are as follows:

• US Citizen or Permanent Resident.
• Able to provide proof that you are eligible to work in the US.
• Must have a valid driver’s license or state ID.
• Speak, read, and write English. (Spanish preferred)
• Ability to remain calm in stressful situations.
• Ability to maintain confidentiality.
• Ability to manage multiple, high priority tasks simultaneously. 
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and attention to detail.
• Excellent organizational and time management skills.
• Work effectively with limited supervision.
• Proficient in Microsoft Office Suite or similar software.
• Strong analytical and problem-solving skills.
• Well-organized with a customer-oriented approach.

Education and Experience 

• High School Diploma or equivalent required. 
• 1 year of experience in public emergency service field/agency (police, fire, ambulance dispatch), private security, armed forces, IT, or another related field preferred. 
• Associate’s degree or Certification in IT, Cyber Security, Criminal Justice, or another related field preferred. 

Compensation and Benefits 

• Competitive salary commensurate with experience
• 401k plan with company matching
• Great medical, vision, and dental plans to choose from
• Long-term and Short-term disability
• Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
• Flexible Spending Accounts
• Generous PTO and Paid Holidays
• A fun company culture with tremendous growth opportunities!