Customer Success Manager

Who Are We?

EY Advanced Security Center is a global leader in information security services. As part of Ernst & Young's worldwide network, we are in Tel Aviv. Among our clients, you will find global companies, US governments, technology companies, financial institutions, utility companies, blue-chip firms, and many others.

Our employees are at the forefront of the information security field, with best practices in penetration testing, thorough research, homegrown tools, and more.
We provide an extensive training program that enables programmers, infrastructure, and network engineers to transition into the security profession and develop a long-lasting career path.

Responsibilities

• Proactive Engagement: Actively engage with your portfolio clients, building trust and proactively identify their challenges and opportunities for improvement from existing or past projects to maximize their success and CSAT.
• Technical Expertise: Possess a good understanding of cyber concepts, threat landscapes, focusing on consulting and professional services domains. Translate complex technical details into actionable insights for Clients.
• Project Management: Lead projects from A to Z with accountability and focus on value, success and delivery targets. Measure and report Clients CSAT and additional related KPI’s.
• Relationship Management: Build and maintain strong relationships with key stakeholders across your portfolio, cultivate a deep understanding of their unique needs and challenges to provide additional value in both existing projects and future ones.
• Problem-solving and Escalation: Effectively resolve issues, troubleshoot technical problems, and escalate critical situations to the appropriate internal resources.

Qualifications

• Fluent Hebrew/English for speaking and writing - MUST
• Minimum 2 years of experience in a customer-facing role, within the cybersecurity consulting / integration / Services domains.
• Understanding of cyber concepts and landscape
• Great communications skills, critical thinking , adaptability & emotional resilience
• Ability to translate complex technical concepts into clear and concise language for non-technical audiences
• Excellent communication, presentation, and interpersonal skills
• Ability to build and maintain strong relationships with clients at all levels
• Proactive and results-oriented with a passion for customer success