Solution Architect

Description

Dream is seeking a skilled and adaptable Solution Architect to manage deep technical engagements during both pre-sales and post-sales activities. This role focuses on ensuring smooth deployment, addressing post-sales technical challenges, and delivering long-term value to customers by leveraging Dream’s advanced cybersecurity solutions.

Responsibilities

• Build and maintain strong relationships with customers, serving as their trusted technical advisor to understand and address their needs, challenges, and goals.
• Collaborate with internal teams, including Research and Development (R&D) and Product, to align solutions with customer requirements and ensure effective issue resolution.
• Assist in the technical aspects of Proof of Concepts (PoCs) and lead pre-deployment readiness.
• Drive post-sales success by troubleshooting complex technical issues, identifying root causes, and implementing solutions in collaboration with customer and internal teams.
• Oversee the configuration, deployment, and optimization of Dream's solutions within customer environments.
• Develop and maintain detailed technical documentation, including best practices and troubleshooting guides.
• Proactively identify and communicate opportunities for improving customer security posture through solution enhancements and integrations.
• Conduct technical training sessions for customer teams to ensure seamless adoption and effective use of Dream’s platform.
• Stay informed about the latest trends and technologies in cybersecurity, networking, and AI to provide cutting-edge solutions to customers.

Requirements

• Experience: Minimum 2 years' experience in Customer facing role. Minimum 5 years hands-on experience in the cyber security field.
• Cybersecurity Expertise: In-depth understanding of cybersecurity technologies, including SIEM, EDR, IAM, threat intelligence, and vulnerability management. Familiarity with attack surface management, lateral movement analysis, and mitigation strategies.
• Networking Proficiency: Deep understanding of networking technologies and protocols, network security principles, firewalls, network access controls and network-based attacks. Experience in monitoring or analyzing network topologies.
• Problem-Solving Skills: Proven ability to troubleshoot and resolve complex technical issues across diverse environments.
• Executive Presence: Experience working with and presenting to executive-level stakeholders.
• Communication: Exceptional verbal and written English skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Adaptability: Ability to learn and stay ahead of emerging threats, technologies, and cybersecurity challenges.
• Customer Focus: A strong commitment to delivering value and ensuring customer success post-deployment.
• Teamwork: A collaborative mindset with the ability to work across teams and prioritize mission-critical objectives.

Skills