IT Support Specialist

Description

  We are building West Central Florida’s premier destination for fully-integrated ophthalmology, medical optometry and optical retail services.

At Sight360, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to care for our patient’s sight every day.

We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.

That’s the Sight360 difference!

Requirements

The IT Support Specialist is responsible for providing first-line support to end users of the company's computer systems and networks. This includes answering calls, emails, and chats from end users with technical issues, troubleshooting problems, and providing solutions to end users. The IT Support Specialist will also be responsible for escalating issues, documenting all support tickets, and maintaining a high level of end user satisfaction.

Essential Functions and Responsibilities:

• Provide first-level help and troubleshooting support with computer and networking issues to internal end users.
• Prioritize the severity of the ticketing system and minimize user downtime.
• Travel to onsite locations in Pinellas, Hillsborough, Pasco, Citrus & Manatee counties for installations and onsite support for computers, networking, printers, VoIP phones, etc.
• Organize and track IT hardware inventory.
• Respond to viruses, malware, and various security threats while implementing preventative measures to minimize risk.
• Maintain IT and HIPAA compliance policies by enforcing company security settings, software settings, and user restrictions.

Supervisory Responsibility:

•  Position reports to IT Manager or designee.
•  No direct reports.

Position/Type/ Expected Hours of Work:

•  This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m.
•  Potential for evening and weekend hours as required.

Travel:

•  This position requires significant travel within the business footprint to support technology needs, attend business meetings and participate in training. 
• This position is responsible for servicing Pinellas County locations. Candidate must reside in Pinellas County to be considered. 

Qualifications:

•  High school diploma or equivalent.
•  2-4 years of experience in a technical support role.
•  A+, Network +, Microsoft 365 or AZ, ITIL, CISSP or comparable certifications.
•  Intermediate knowledge of networking concepts.
•  Experience with Microsoft 365 and user administration.
•  Experience with remote access technologies.
•  Experience with ticketing systems.

Skills and Abilities:

•  Strong customer service and communication skills.
•  Ability to work independently and as part of a team.
•  Ability to troubleshoot complex technical issues.
•  Knowledge of computer hardware and software.

Benefits:

• Medical, Dental, Vision
• 401k and match
• PTO (paid time off)
• 8 Paid Holidays