Identity Access Management Analyst

 The Identity and Access Management (IAM) Operations Support Analyst is a vital member of Emerson’s IT Security Operations team, dedicated to ensuring the seamless functioning of Emerson’s Authorization (AuthZ) services across the enterprise. This role involves providing comprehensive support to maintain and enhance the security and efficiency of IAM processes. This role requires a strong technical background, problem-solving abilities, and effective communication skills to ensure the success of IAM initiatives across the enterprise.

 This position is responsible for troubleshooting and support of the AuthZ service, so understanding of employee lifecycle management and related processes is essential for this role. Experience with Identity Governance and Administration (IGA), Privileged Access Management (PAM), and associated services would be beneficial.
 

In this Role, Your Responsibilities Will Be:

• Troubleshooting and Support: Diagnose and resolve service-related issues promptly to minimize downtime and ensure operational continuity. Act as an escalation point to resolve urgent and/or complex issues and manage expectations for production/non-production critical path issues.
• Issue Identification and Resolution: Identify recurring problems within IAM services and collaborate with the engineering team to implement permanent solutions. Attend application design/requirements meetings with Engineering team to analyze user needs to determine functional and technical requirements.
• Employee Lifecycle Management: Understand and support processes related to employee lifecycle management, including onboarding, offboarding, and role changes.
• Identity Governance and Administration (IGA): Implement and maintain IGA policies and procedures to ensure compliance and effective governance of identities.
• Documentation and Reporting: Document troubleshooting activities and resolutions, and develop metrics and reports to track service performance and identify areas for improvement. Ensure processes are auditable, maintain Segregation of Duties (SOD) and least privilege-based access concepts.
• Training and Education: Provide training and support to fellow administrators on IAM services and related technologies. Provide user training and maintain/contribute to training materials and/or instructions for end-users.
• Continuous Improvement: Monitor the user experience of enterprise applications, ensuring continuous improvement, responsiveness, accountability and seamless service for customers. Provide regular verbal and written communications regarding status, risks, issues, as well as makes recommendations for remediation or change. Continually research and remain informed of new technology and development tools, looking for opportunities to improve configurations and/or business processes.
• Environmental Awareness: Develop knowledge of how the organization’s applications interact with different systems and business processes, like SailPoint, AD, Okta, to ensure they operate practically with Identity and Access Management.
   

  Who You Are:

• You experiment with a wide range of existing technologies while applying new and emerging options that can enhance organizational outcomes.  You lay out a thorough schedule and list steps for achieving objectives. You facilitate an open dialogue with a wide variety of contributors and partners.
   

For This Role, You Will Need:

• Education: BS degree in IT or related fields
• Experience: 1-2 years of cybersecurity-related experience – specifically Active Directory, Okta, SailPoint, tools – is preferred.
• Certifications: Certifications in IAM or related technologies are advantageous. 
• Technical Expertise: Strong understanding of IAM concepts, including AuthZ, IGA, and PAM.
• Problem-Solving Skills: Ability to troubleshoot complex issues and develop effective solutions.
• Analytical Skills: Proficient in analyzing data to identify trends and recurring problems.
• Communication Skills: Excellent written and verbal communication skills to collaborate with cross-functional teams.
• Personal traits: Highly responsive with a strong sense of ownership towards client value creation and drive to add value. Ability to multi-task & drive multiple priorities to completion. Adaptable to changing environments and circumstances. Self-motivated, independent, detail oriented, responsible team-player.
   
   

Preferred Qualifications that Set You Apart:

• Security-related certifications (e.g., CISSP, GCIH, GREM, MCSE) are a plus but not mandatory.
• Ability to understand PowerShell or other scripting languages

  Our Offer To You:
 We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.
Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

Black Employee Alliance
Diverse Abilities
HOPE
LGTBIQ + Allies CR
Costa Rica SOMOS
Mosaic
Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc

 

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

 

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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