SOC Engineer (AU Retail, Hybrid)

Schedule: Shifting schedule, 6:00 AM - 6:00 PM or 6:00 PM - 6:00 AM Manila Time

What are we looking for?

Skills Required:

• Bachelor's degree in Information Management, Information System, Computer Science, Computer Engineering, or equivalent.
• At least 3 to 5 years' experience in Service Delivery supporting global operations.
• Skills/Technologies/Platforms: ServiceNow, WSUS, InTune, SolarWinds, Cloud Conformity, Qualys
• AWS various including: IAM, S3, ECS, EC2, Fargate, Dynamo, ALB/NLB, Transit Hub, WAF, CloudTrail, Config Manager, etc.
• Azure, O365, AIP, Defender, SharePoint, OneDrive, Sailpoint, Identity Now, Beyond Trust Password Safe, Hashicorp Vault, Palo Alto, Meraki, Signal Science, Forescout, Kasada, Sumo Logic, Proofpoint, LogRhythm, Upguard, Cyble

Nice to Have:

• Experience working in retail and/or Australian companies/accounts
• Certifications relevant in Cybersecurity

What will you do?

• Monitor and manage SIEM/ServiceNow security events
• Provide technical support and incident resolution by performing fundamental script-based or manual troubleshooting methods
• Resolve day-to-day security issues to provide service continuity or escalate when required
• Classify reported incident based on impact and urgency and ensure documentation of timely updates in incident ticket logs
• Action Service Requests where applicable
• Provides and maintain IT systems that continue to comply with Quality Standards and meet all reasonable levels of user expectation
• Maintain best practices (ITIL) standard and procedures with regards to Incident, Problem and Change Management, and standards with regards to technical architecture, system availability and security (COBIT & NIST)
• Ensure that all digital forms of information are timely, relevant and complete and ensure that all digital forms of information are timely, relevant and complete
• Where further technical assistance is required to resolve an incident or complete a request, the SOC Engineer will escalate the matter to the relevant team member or external service provider
• Adhere to key performance indicators that are aligned to the overall strategy and strategic objectives

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

#ConnectOSCareers #JoinConnectOS 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.