Incident Response and Readiness Manager

The Incident Response and Readiness Manager is a key leadership role responsible for ensuring that the organization is well-prepared to manage disruptive events effectively. This role will work closely with technology teams, people organization (HR), business leaders, and employees to develop, implement, and maintain comprehensive incident response strategies. The role includes the creation and maintenance of playbooks for various incident types, coordinating and conducting testing and exercising of these plans, leading live responses during incidents, and overseeing post-incident evaluations and lessons learned.

Job Responsibilities

• Develop and deliver training programs to enhance the incident response capabilities of the organization’s employees and teams. (30%)
• Build and maintain strong relationships with key stakeholders, including technology teams, HR, business leaders, and employees, to ensure alignment and readiness. (5%)
• Create, update, and manage detailed incident response playbooks for various types of incidents, including but not limited to natural disasters, outages incidents, infrastructure failures, and security breaches. (15%)
• Design, plan, and execute regular testing and exercises of incident response plans to ensure readiness and identify areas for improvement. (10%)
• Produce concise, written analyses and visual presentations on findings that involve risks to Assurant's people, property, and ideas; continually assess the value, significance, and relevance of information developed
• Provide threat assessments and situational assessments upon request to assist with critical situational awareness
• Coordinate with relevant stakeholders to conduct tabletop exercises, simulation drills, and full-scale live exercises. (5%)
• Document and communicate the results of exercises, including recommendations for enhancements. (5%)
• Assist in leading the organization’s response during live incidents, coordinating efforts across multiple teams to ensure swift and effective resolution. (5%)
• Conduct thorough post-incident reviews, including gathering feedback from involved teams, analyzing incident response performance, and documenting lessons learned. (10%)
• Develop and implement action plans to address identified gaps or weaknesses in the incident response process. (10%)
• Maintain comprehensive documentation of all incident response activities, including playbooks, exercise results, incident reports, and post-incident reviews. (5%)

Basic Qualifications

• Bachelor’s degree in Emergency Management, Security, or a related field; advanced degree preferred.
• Minimum of 5-7 years of experience in incident response, business continuity, crisis management, or a related field.
• Proven experience in developing and managing incident response plans and leading live incident responses.

• Strong knowledge of industry standards and best practices related to incident response and business continuity (e.g., ISO 22301, NIST, ITIL).
• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Experience in conducting training and exercises, with strong facilitation and presentation skills.
• Ability to remain calm under pressure and make quick, informed decisions during high-stress situations.
• Strong analytical skills, with the ability to assess complex situations and recommend effective solutions.

Preferred Skills

• Certified Business Continuity Professional (CBCP)
• Certified Incident Handler (GCIH)
• Project Management Professional (PMP)
• Strategic Thinking
• Crisis Management
• Leadership and Team Coordination
• Communication and Stakeholder Management
• Problem Solving and Decision Making
• Adaptability and Resilience

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.