IT Asset & Configuration Management - Assoc Eng Svc Mgmt

What success looks like in this role:

Job Title: IT Asset & Configuration Management - Assoc Eng Svc Mgmt

Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients’ success is our success.
• Integrity: We act ethically and honestly.

Key Responsibilities/Outcomes

• Define Hardware Asset Management processes for maintaining end-user hardware devices and related data
• Collaborate with other ITIL Practice Owners to ensure processes to support accurate asset and configuration item data
• Verify contractual service support requirements are understood and maintained
• Provide business value by ensuring asset and configuration data is fit for purpose
• Oversee governance to maintain asset data accuracy
• Ensure foundational data is in place for maintaining asset and CI data
• Meet SLAs and KPIs for the asset and configuration management processes
• Organize and facilitate meetings, such as hardware asset inventory, software license and data accuracy reviews
• Train stakeholders on processes to ensure data update compliance
• Analyze data and processes for continual improvement opportunities and implement remediation plans
• Provides point of contact for process related questions or issues and facilitates process related meetings such as Daily operations, Change Advisory Board, Problem Review Board, etc.
• Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
• Presents operational and service level reports and explains service level support available to internal or external customers
• Conducts workshops as required to identify, assess and address process deficiencies, ensure common understanding of process intention and operation, and ensure organization and individual associates understand SLA's and how they contribute to client service expectations
• Works closely with Service Delivery Managers to proactively monitor SLA performance and report on them accurately

#LI-RB1

You will be successful in this role if you have:

• Bachelor’s Degree and a minimum of 4 years of relevant experience or equivalent combination of education and work experience
• Demonstrate knowledge of asset and configuration management practices
• Basic understanding of ITIL V4 processes and principals
• Strong verbal and written communication skills
• Effective time management, organizational skills and attention to details

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.