Director, Investigations - Business Conduct Office, Ethics and Compliance

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Director of Business Conduct will lead and support investigations related to alleged violations of Visa policy or law. The Director will be responsible for leading all aspects of an investigation’s lifecycle, including providing support with metrics/reporting. In addition, the Director will be expected to work collaboratively across multiple functions at Visa such as Legal, Compliance, People Team, Employee Relations, Internal Audit, Sourcing, Cyber Security and Finance.

Job Responsibilities

• Lead investigations of highly sensitive matters of alleged misconduct, both financial (such as Conflict of Interest, Travel and Expense, vendor kickback, etc.) and People – related (Harassment and Discrimination, dishonest conduct, retaliation], etc.)

• Assume responsibility for all phases of the investigation life cycle, including intake, background research, witness/subject interviews, writing summary report, presentation of findings to stakeholders for resolution of substantiated matters, and debrief meetings with leadership

• Ability to flex schedule to accommodate remit of global investigations across different time zones

• Present Speak up campaigns and provide guidance to employees and management regarding the application of the Code of Business Conduct and other related company policies

• Clearly document all reported cases and efficiently manage their case queue on the Business Conduct Office case management system

• Support in trend analysis, track and report case metrics (including intake method, alleged violations, outcome, discipline, etc.), compare to industry benchmarks, and summarize results for internal reporting purposes

• Lead the annual review/refresh of Visa’s Code of Business Conduct and support updates of other BCO managed policies, procedures and handbooks.

• Proficient in eDiscovery tools such as Nuix.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
•10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
•12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
•10-12 years of experience in an Ethics & Compliance, Employee Relations
and/or Employment Law role
•Preferred qualifications – JD, CFE, Employment Law experience
•Experience conducting internal investigations including intake, investigation,
resolution and summary reports
•Excellent verbal and written communication skills, including delivery of concise
executive level updates to Legal and key stakeholders
•Excellent data analytic skills
•Proactive, highly responsive, sensitive to highly confidentiality concerns, ability
to empathize while maintaining professional objectivity, adapt to cultural
differences of employees in complex global environment, collaborative in
close team environment, diplomatic, and flexible in adapting to occasional
changes in case priorities
•Proficient with database and case management systems (example: NAVEX)
and tools
•Experience drafting, updating and implementing compliance-related policies
•Ability to work independently and use good judgment while also collaborating
frequently with BCO team members and others in Legal/Compliance/People
Team
•Facilitate development and analysis of case-related metrics and statistics to
identify issue or regional trends and remediation

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 161,500.00 to 210,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.