IT Coordinator - Infrastructure

The IT Coordinator - Infrastructure is responsible for supporting the development, design, integration and deployment of technology platforms and systems that are used to enable business IT services including applications, information management, collaboration, data storage, telecommunications, networks and information security. The role provides the IT infrastructure and operations function with management and administration capabilities for current solutions, and the evaluation and implementation of new technologies to best meet changing business needs in cost-effective ways.

Responsibilities:

IT Infrastructure Operations

• Performing ongoing administration, support, monitoring, maintenance and reporting activities for IT infrastructure systems, including servers, storage, databases, application platforms, cloud services and related business networks.
• Working closely with the IT team and external service providers and suppliers to resolve infrastructure and cloud service related incidents.
• Supporting IT Infrastructure management planning and budgeting activities by providing input on necessary infrastructure and cloud service capacity requirements and improvements.
• Ensuring system configurations adhere to best practice to support business availability and performance requirements

IT Support & Service Desk Operations

• Providing technical support and advice to end-users, regional offices and vessels to troubleshoot and resolve IT issues.
• Communicating effectively when supporting end-users, either in-person, via phone, email, messaging or using IT Service desk application.
• Resolving all IT support incidents and requests in accordance with the associated service level agreement (SLA).
• Managing and maintaining all user support information in the IT Service desk system, including ticket categorization, prioritization, escalation and actions.

Information Security & IT Assurance

• Keeping abreast on the cyber-security threat landscape, making recommendations on improvements and closely monitoring changing risks.
• Responsible for the technical implementation, monitoring, support and reporting of information security solutions.
• Working closely with the IT support team to ensure that end-user guidance and procedures are developed for all information security tools provided.
• Supporting the implementation and testing of IT Disaster Recovery solutions for critical data, applications, collaboration systems and networks.
• Ensuring that IT Infrastructure documentation remains current, including technical standards, architectures and procedures used across the Company for equipment configuration and maintenance.
• Maintaining IT system controls to protect business information assets.
• Strictly following IT Change Management processes and best practice to minimize the risk of business system outages, working closely with the IT Change Manager to properly plan, test and document system changes.

Internal Relations:

Daily interaction with all members of the IT Department on technical, operational and management issues. Proactive interaction with the Company IT solution stakeholders for infrastructure planning, project management and new technology assessments.

External Relations:

Liaises with external parties to maintain current knowledge of new technology developments that might benefit the Company. Works with vendors and suppliers as necessary for IT infrastructure operations and support.

Requirements

• University degree qualification in IT related field or equivalent work experience, with minimum 2 years in IT infrastructure and operations roles.
• Extensive IT technical knowledge including networking, firewalls; Microsoft server and enterprise technologies; Microsoft Azure and cloud solutions; Linux configuration and administration; Databases; Cyber-security; SAN storage; Server and blade hardware; Backup & replication technologies; VMware virtualization; Scripting & command line configuration; IT governance and controls.
• Good understanding of ITIL or similar IT service management framework, with good knowledge of IT service design, transition and operations.
• Excellent team player with strong collaboration skills to engage with both IT and business staff.
• Strong English verbal and written communication skills.
• Excellent technical problem investigation and solving abilities.
• Ability to manage time and prioritize workload under pressure.
• Highly disciplined and adept at producing and maintaining documentation.
• Ability to travel and work on vessels and in regional offices, and work outside of normal office hours, when required by the business.
• Medically fit for off shore duty in accordance with Oil and Gas UK (OGUK) , OLF, or USCG