Security Operations Center Analyst II

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Security Operations Center (SOC) Analyst II is responsible for investigating and resolving complex security incidents, as well as providing technical support to the Tier 1 analysts.

Responsibilities

Essential Functions

• Collaborates with consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast-paced and demanding environment
• Follows up with customer contacts to ensure satisfactory resolutions
• Reports findings, tracks progress, and documents customer communication within the incident management system
• Manages workload in a manner that meets defined Service Level Agreements
• Develops positive working relationships with internal and external customers
• Investigates and analyzes complex security incidents, including log analysis, malware analysis, and system forensics
• Coordinates with other IT teams to address security incidents and vulnerabilities
• Creates and maintains accurate and timely records of security incidents and responses
• Contributes to the development and refinement of incident response processes and procedures
• Provides technical support to Tier 1 analysts and assists in resolving complex security issues
• Develops and maintains scripts and tools to automate security processes and procedures
• Stays up to date with the latest security threats, vulnerabilities, and industry trends
• Participates in regular training and knowledge-sharing sessions to enhance security skills and expertise

Additional Specific Duties and Responsibilities

• Performs On-call rotation with team members
• Performs regular shift changes to enable the 24/7/365 environment

Qualifications

Required Qualifications

• Degree in Computer Science, Information Security, Cybersecurity, or a related field
• 3-5 years of experience in a SOC or related cybersecurity role
• Strong knowledge of security principles, concepts, and technologies, including firewalls, intrusion detection/prevention systems, SIEM, and endpoint security
• Familiarity with incident response processes and tools, including log analysis, malware analysis, and forensic investigations
• Basic understanding of security frameworks and standards, such as NIST, ISO, and CIS
• Strong analytical and problem-solving skills, with the ability to work independently and in a team environment
• Excellent communication skills, with the ability to articulate complex security issues to technical and non-technical stakeholders

Desired/Preferred Qualifications

• CCNA
• CompTIA Security+ or CompTIA CySA+

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)* HSA with + Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance* Legal/ID Theft Plans* TeleHealth Options* Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htmNotice of E-Verify Participationhttps://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Right to Workhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf