Site Operations Manager

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. 

If this sounds like an environment where you can thrive, keep reading! 

The Leidos Digital Modernization Group is seeking a Site Operations Manager to lead all IT Service Operations tasks at The Pentagon – The candidate will interface with the 844th Communications Squadron Operations Flight Director and Leidos Site Lead to meet all operational requirements.

Your greatest work is ahead! 

The Mission
Leidos provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support. Our team is solving the world’s toughest security challenges for customers with “can’t fail” missions. 

To explore and learn more, click here! 

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!

Primary Responsibilities:

• Delivers world class information technology services to over nine thousand military, civilian, and contractor customers at the PNT (Pentagon).

• Manages a mid-sized team consisting of experienced professionals comprised of both Leidos and partner employees.

• Directs day-to-day Field Services at PNT including job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service.

• Works with the PNT Site Lead to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.

• Develops weekly briefs to highlight mission accomplishments and shortfalls to the 844th Communications Squadron’s leadership.

• Attends and provides input for the Daily Operational Operations Update and the 844th Communications Group Operations Update.

• Holds daily internal synchronization meetings across Field Service teams to ensure technicians and team leads understand daily ticket priorities and workloads.

• Ensures all contract performance metrics are exceeded / met, metrics include response time, ticket closure time etc.

• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.

• Ensures workstation age posture is within agreed standards across within the PNT’s area of responsibility, updating roughly 3700 workstations annually.

• Acts as the bridge between Logistics and the customer, ensuring assets (workstations and accessories) are issued and received with proper chain of custody documentation.

• Coordinates with Logistics and Enterprise Imaging to ensure required number of assets are available on site to meet customer demand.

• Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.

Basic Qualifications:

• Requires a BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.

• Possess a current DoD Secret clearance.  

• Advanced knowledge and experience with desktop support and helpdesk principles.

• IT support team lead experience / ability.

Preferred Qualifications:

• Current IA Certifications such as Security+, CISSP, etc.

• 2+ years of experience supervising or leading teams or projects.

• Familiarity with IT support in a DOD environment.

• Familiar with Remedy.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.