Comcast Cybersecurity: National Network Surveillance Tech 2

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Service Policy Assurance Technician 2 is responsible for performing a wide range of functions across a variety of technologies and applications that include but are not limited to: performing mitigation for security related incidents; providing education to internal partners and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs.


Ideally, this candidate possesses general security and privacy knowledge to protect our customers and combat common threat vectors. This resource will work and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's.

Job Description

*We cannot provide sponsorship now or in the future for this role, including H-1B, H-4 EAD, F-1 OPT/CPT, TN*

Responsibilities/Job Duties: 

• Utilize multiple software systems and applications to support Operations  

• Assist Comcast customers in recovery from fraudulent activity and attacks against them within the Comcast domain 

• Assist other Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues 

• Enforcing Comcast’s Acceptable Use Policy 

• Addressing incoming operation tickets accurately and in a timely manner 

• Answer Tier 3 incoming calls, voice mail, chat, and email  

• Maintain an active presence in all relevant Slack and Teams channels 

• Remain current on all workflow changes 

• Recommend process improvements, efficiencies, and course of action, when necessary 

• Prioritizes workload and manages multiple time sensitive issues.  

• Demonstrates flexibility and adaptability to the changing needs of the business 

• Is actively engaged in continuing education  

• Adheres to SPA Operations Guiding Principles 

• Regular, consistent, and punctual attendance 

• Consistently maintains (or exceeds) defined Scorecard metrics 

• Other duties and responsibilities as assigned 

 

Required Skills: 

• Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences 

• Highly organized and detail oriented 

• Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the security and privacy of computer users, including common attack vectors and best practices designed to combat such threats 

• Experience with remote troubleshooting 

• Experience with Remedy, IOP, ServiceNow, Columbo, or similar ticketing software 

• Proven analytical & problem-solving abilities 

• Ability to grasp new technologies quickly and willing to learn new applications/web interfaces 

• Ability to work in a fast-paced environment 

• Driven, takes initiative 

• Positive outlook, collaborator, team player, motivator 

• Proficiency in the Microsoft Office Suite 

• Discretion and professionalism are critical 

 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings valuable employee and customer feedback into the company - by joining huddles, performing call backs, and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion & diversity. 

• Do what's right for each other, our customers, investors, and our communities. 

 

• About our Benefits and Perks:

  We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

• Learn more at jobs.comcast.com/life-at-comcast/benefits

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

• Comcast is an EOE/Veterans/Disabled/LGBT employer.

• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Skills

Analytical Problem Solving, Customer Service, Network Surveillance, Problem Solving, Standards Compliance, Troubleshooting, Work Attitudes

Compensation

National Pay Range: $19.41 USD-$45.49 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.