Senior Manager, Security Operations

Position Overview and Objective

The Senior Manager, Security Operations, is responsible for hiring and training all team SOC Triage Security Engineers and Security Analysts.

Primary Responsibilities and Duties

• Operate the world’s leading 24x7 Security Operations Center.  While this role is considered business hours, the support for the team, which may take form in after hours from time to time is expected.
• Act as a subject matter expert on workflow for both inbound and outbound Security Operations related requests.
• Facilitate with other Security Operations leaders, strong alignment, and cohesion across teams.
• Ensure all S2 service level SLO’s are met.
• Develop, implement, and continuously improve SOC processes, procedures, and playbooks for incident detection, response, and recovery.
• Collaborate with senior leadership to align SOC operations with overall cybersecurity strategies and organizational risk management objectives.
• Provides leadership during security events.  Acts as an escalation contact to support investigations as required.
• Effectively owns and implements strategic objectives as part of maturing the security services business.
• Drive automation considerations with Product Management, keying in on any efficiency opportunities.
• Define key performance indicators (KPIs) and metrics for the SOC’s performance, ensuring they are regularly tracked, reviewed, and reported to executive leadership.
• Provide clear and actionable reports on security operations, threat landscape, and incident status to senior management, including executive summaries and detailed analysis.
• Collaborate with cross-functional teams (e.g., IT, legal, compliance, risk management) to ensure cybersecurity policies and procedures are understood and followed across the organization.
• Help establish and manage a continuous training program to ensure CSOC staff remain up-to-date with the latest cybersecurity trends, tools, and best practices.

Key Skills

• Ability to identify opportunities in current processes and take action to roll out necessary changes. 
• Knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
• Ability to lead a technology-focused and driven SecOps team, to balance and prioritize across a fast-paced, growth-oriented global environment and to manage the team’s coverage and growth.
• Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.
• Ability to work independently, manage projects, and exercise judgement in reaching solutions.
• Strong verbal and written communication required. Must be able to articulate written information to customers
• Demonstrated success in delivering analysis via a creative approach with the mindset of an adversary.

Key Competencies

Incident Detection & Response: Expertise in identifying, analyzing, and responding to security incidents across a range of attack vectors (e.g., network, endpoint, cloud, social engineering).

Conflict Resolution & Decision Making: Strong decision-making ability in high-pressure situations, with excellent conflict resolution skills when managing staff or interdepartmental issues.

Incident Response Coordination: Expertise in leading major security incidents, ensuring swift containment, mitigation, and recovery in coordination with cross-functional teams.

Strategic Vision: Ability to align SOC operations with broader organizational cybersecurity goals, ensuring that tactical activities contribute to long-term strategic objectives.

Operational Efficiency: Strong skills in optimizing SOC workflows, including incident detection, triage, response, and reporting, ensuring both efficiency and scalability.

Executive Communication: Ability to clearly communicate complex cybersecurity risks and incidents to senior leadership, both verbally and in written reports.

Minimum Qualifications

A degree in Cybersecurity or equivalent

6+ years’ experience working and managing a SOC or customer support function

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 
• Bonus or commission pay based on role 
• Flexible time off, paid volunteer days and paid parental leave 
• 401k match
• Medical, Dental, and Vision insurance 
• Health Savings and Flexible Spending Agreement 
• Voluntary Legal Insurance 
• Training and career development programs 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position. 
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.