Senior QA Manager

Responsibilities & Qualifications

RESPONSIBILITIES

• Ensures that all KPI’s and performance requirements mandated in the PWS are fully met in terms of schedule, timeliness, and completeness and that deliverables adhere to Customer requirements.
• Responsible for the control of its quality to ensure delivery of quality services to the Customer IAW the terms and conditions and the applicable inspection clauses.
• Develop, implement, and maintain an effective Quality Control System that includes a written QCP. The QCP shall implement standardized procedures/methodology for monitoring and documenting task order performance to ensure all task order requirements are met.
• Identify potential problem areas and evolve over the life of the task order.
• Develop a systematic approach to monitor operations to ensure acceptable services are provided to the Customer.
• Address continuous process improvement; procedures for scheduling, conducting, and documenting inspection; discrepancy identification and correction; corrective action procedures, to include procedures for addressing Customer discovered nonconformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent recurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints.
• Provide QC documentation to the Customer upon request.
• Take correction action to any TekSynap or customer identified deficiency.
• Address any nonconformance, as defined in FAR 46.101, are Level 1 (Minor), Level 2 (Major), and Level 3 (Critical).
• Provide a Corrective Action Plan (CAP) in response to any Non-Conformance Report (NCR) within 10 business days of receipt or as instructed in the NCR. The CAP shall include:
  • Actions planned or taken to correct the specific nonconformance.
  • Root cause analysis of the nonconformance.
  • Corrective action planned or taken to eliminate the root cause(s) and prevent recurrence of the nonconformance, to include addressing people, process, and/or tools as necessary.
  • Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Customer.
  • Corrective action milestones and target date(s) for implementation.
  • Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Customer.
  • Corrective action milestones and target date(s) for implementation.

REQUIRED QUALIFICATIONS

• Active Top-Secret clearance

• One or more of the following: CISSP, CASP+, CCSP, CEH, CISA, CISM, CySA+, GCED, GSEC, Security+, (Other security certifications may be applicable)

• Active Information Technology Infrastructure Library (ITIL 4) Foundation, Practice Manager, Managing Professional, Strategic Leader, OR Master Project Management Professional (PMP)

  Minimum of 12+ years of related QA experience
• Bachelors degree in a related field

Overview

We are seeking an Senior QA Manager to join our TekSynap “West” team.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.  

Visit us at www.TekSynap.com.  

Apply now to explore jobs with us!   

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here. 

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Sierra Vista, AZ/Fort Huachuca, AZ
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• Citizenship: US
• Clearance requirement: Top Secret

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.