Security Operations Technician

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Our customers are public safety agencies, governments, and military organizations that use our mission-critical communications systems. The Security Update Service team, part of the Motorola Solutions cybersecurity services organization, protects mission-critical systems by ensuring security updates are verified, tested, and installed.

Job Description

As a hybrid security update service technician, you will be responsible for applying monthly and quarterly operating system security patch updates to mission critical systems and ensuring they are protected from cyber threats.  This position will follow documented processes to ensure that critical infrastructure is returned to service as soon as possible in a timely manner. 

Responsibilities: 

• Verify and apply security patches and updates for Windows and Linux based operating systems, VMware solutions, and other technologies

• Troubleshoot system and network issues that result from updates 

• Work directly with customers to provide reporting and status of updates 

• Communicate relevant patch information with customers and other teams

• Coordinate with Motorola and customers for scheduled maintenance 

• Perform preventative maintenance checks to ensure proper system operation

• Hands on experience with Windows and/or Linux operating systems 

• High level knowledge of networking concepts (i.e. network devices, IP addresses, ports, and protocols)

• High level knowledge of virtualization concepts (VMWare ESXI)

• Experience performing troubleshooting, break fix, or technical support on Windows or Linux operating systems  

Preferred Skills:

• Hands on experience with Windows and/or Linux operating systems

• Ability to travel up to 25%

• Strong organizational skills

• Strong networking experience preferred

Target Base Salary Range: $56,900 - $105,300  USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, or Bachelor's degree in Computer Science, Engineering, IT, or Technology

• 2+ years of experience working as a Technician is required.

• Must be a US Citizen with ability to obtain necessary security clearance as required by government contracts

#LI-JM3

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Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.