Digital Program Manager - Customer Success

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

We are looking for a Digital Program Manager to join our new and rapidly growing Digital CS team. As automation and AI capabilities advance, digital is the fastest growing area of Customer Success and is at the heart of Proofpoint’s CS strategy in 2025. We are using data to serve customers with timely, in-the-moment information to guide them towards maximizing the value they derive from our partnership. You will be taking ownership of our digital strategy for Proofpoint’s Data Loss Prevention product suite, worth $400M in ARR. The customer journeys and communication strategies you design will help customers to adopt best practices, understand the value they’ve received & gain visibility into our roadmap innovations. All of these outreaches have an end goal of increasing renewal and expansion rates.

This is a highly strategic position with an opportunity to be at the heart of building something new & working with a broad set of cross functional leaders.

Your day-to-day

• Partner with an array of leaders within your product set to curate priorities for outreach, based on latest themes within the customer base
• Use this information to design complex customer journey maps, leaning on automation to guide customers seamlessly through their experience with Proofpoint
• Configure and deploy these campaigns in our CS CRM platform (Totango), in partnership with our CS operations team
• Constantly test, measure and iterate on your touchpoints to maximize efficacy over time
• Ensure enablement and alignment with key account teams, including sales, SE, high touch CSMs, TAMs and others
• Be at the forefront of implementing technology enhancements & building processes to drive the team forward beyond the immediate remit of your product set

What you bring to the team

• A highly ambitious attitude
• A self-starter, full of new ideas and ready to get stuck in
• World class communication skills, both in verbal and in writing
• Highly data driven, with a base level understanding of concepts in digital CS like A/B testing
• Technically astute, able to grasp complex cyber-security products and concepts. Prior experience in cyber is a big plus
• Experience working in a fast paced, high-growth B2B SaaS technology environment
• A unique experience that you believe is relevant and an advantage. Every individual is different, and we embrace that

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!