Triage Operations Advisor - Information Security

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As a Triage Operations Advisor you will be responsible for providing the top talent level for analysis and determination of malicious activity. This role will provide training and support to junior and senior level analysts and act as the last line of review before escalation to response team. This role will also require the creation and maintaining of SOP’s and other department documents as well as the review of other analysts’ work as well as other duties.

Responsibilities:

• Perform inbound security event analysis in an industry leading SIEM in a shift environment and supporting Level 1 and 2 analysts engaged in the same task

• Review ongoing or completed investigations performed by Level 1 & 2 SOC Analysts for potential escalation and / or provide analysis feedback to Analyst and SOC Managers

• Review alerts in an industry-leading SOAR platform and creating cases in the case management environment

• Perform review and validation of daily compliance reports to track business as usual and out of policy activities

• Work alongside senior security engineers and architects to deliver superior security services to CVS Health business units

• Perform any additional SOC tasks as directed by Senior Manager or Director

• Provide input on policy direction and best practices

• Provide constructive feedback for fellow colleagues

Required Qualifications

• 5+ years of work experience in security operations, information technology and/or cyber security

• 5+ years of work experience and knowledge of two or more of the following security related technologies: Intrusion Prevention systems, Web Proxies, SIEM, SOAR, EDR, Firewalls, Web Application Scanner, Vulnerability Scanners, Malware Research Tools or Forensics Tools

Preferred Qualifications

• Ability to perform and document accurate investigative analysis for cyber security Threat Response in a fast-paced environment with rapidly shifting priorities

• Ability to take the lead on investigative analysis and incident research

• Ability to maintain regular and predictable attendance in a shift-based environment

• Precise and concise written communication

• Organizational multitasking and commitment to follow-up

• Strong understanding of networking concepts & protocols (TCP/IP, UDP, DNS, DHCP, HTTP, HTTPS, VPN, etc.)

• Strong understanding of operating system architecture (Windows, UNIX, Linux, MacOS)

• Strong understanding of cyber security / Information Security concepts (Phishing, Malware, Vulnerabilities, DDoS)

• Strong understanding of Microsoft Technologies such as Active Directory, DNS, DHCP

• Strong understanding of various identity and access management / authentication concepts and technologies

• Ability to collect data from disparate systems in order to correlate and perform data analysis

• Desired certifications: Network+, Security+, CySA+, CCSP, CCSK, GCIH, GCIA, GCFE, GREM, GCFA, GSEC, CEH, CISSP, AWS, Blue Team Level 1 or 2, Microsoft Azure Security Engineer or equivalent

Education
Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience)

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
 
 

Pay Range

The typical pay range for this role is:

$83,430.00 - $166,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.