Technical Support Engineer - Germany

 Who we are.

Fortinet is a global leader in the cyber security industry recognized for our innovative solutions and commitment to customer satisfaction. Our products are designed to help organizations of all sizes protect their networks and data from cyber threats. We have a global presence, with offices and partners in over 100 countries around the world and employ more than 12,000 people worldwide.

Position overview and Job Responsibilities: 

Providing technical support and assistance to Fortinet certified partners and customers 

 Running real-time troubleshooting sessions with partners/customers 

Testing and reproducing partner/customer issues in Laboratory 

Working on escalations from Level 1 technical support team 

Reporting Software/Hardware related issues to R&D department 

Requirements: 

3+ years of experience in networking or security industry 

In-depth knowledge of TCP/IP 

Hands on experience with security devices Firewalls/IPS/Mail Security Gateways 

Proficient spoken and written English

Positive, communicative and customer oriented attitude 

Ability to work in multicultural team environment 

Quick learner 

Desirable: 

Familiar with dynamic routing protocols and its implementation (OSPF, BGP) 

Experience with VPNs (IPSec, SSL, L2TP, GRE) 

Good knowledge of authentication protocols and methods (LDAP, SSO, Radius, 2-factor authentication) 

Knowledge of database maintenance and SQL 

Familiar with Web application security and vulnerabilities (experience with exploits is plus) 

Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP, CCNA) 

Fluent English and other CEE languages 

Education/nice to have: 

Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience 

Master Degree in Electrical Engineering or Computer Science preferred 

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