Cyber Service Manager - Santander Digital Services

Cyber Service Manager - Santander Digital Services

Country: Spain

T&O, and Cybersecurity is looking for Cyber Service Manager for Europe and Global Entities

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

At Santander (www.santander.com) we are key players in the transformation of the financial sector. Do you want to join us?

In Banco Santander and technology and operations team, we are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.

WHAT YOU WILL BE DOING

The Cyber Service Manager for Europe and Global Entities would be responsible for supervising the final cyber-service(s) provided to the entities by managing service level agreements (SLAs) and ensuring these cyber services meet the client’s needs, guaranteeing a high level of response time and proper problem resolutions, and anticipating service associate needs.

We need someone like you to help us in different fronts:

• Coordinate and manage relationship with Europe and Global Entities CISOs.
• Measure and analyze work performances, proposes improvements to processes, including customer service interaction (complaints and requests), and develops problem management and service improvement plans.
• He/she will oversee ensuring excellent customer service and maintaining strong relationships with all the Groups’ Entities
• Effectively manage the team and deliverables.
• Periodic reports of relevant Cyber topics to executive committees
• Collaborate closely with other areas to ensure alignment to meet strategic goals

EXPERIENCE

• At least 2-3 years in similar responsibilities
• knowledge and understanding of the Cyber Security fundamentals
• Management experience as well as interpersonal skills with business-oriented vision

EDUCATION

Degree such in computer science, engineering or similar (Technical Education)

SKILLS & KNOWLEDGE

• Global vision of Cybersecurity and IT Risk Management
• High level/ Proficient in oral and written English. Most of the conversations with customers and banks are in English
• Other languages are highly rated (Polish, Portuguese)
• Medium/Advanced level in MS Office (Excel, Word, PowerPoint; O365)
• Strong negotiating, conflict resolution, influencing and stakeholder management skills
• Ability to synthesize data and information and present it concisely according to the audience.
• To build and maintain strong relationships with CISO Teams and acting as cyber subject matter experts and single point of contact for cybersecurity issues and initiatives.

If you want to know more about us, follow us on https://es.linkedin.com/company/banco-santander

Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and nontechnical audiences.