Quality Compliance Executive

Here at Content Guru we are continuously growing and as part of this growth we have an exciting opportunity for a Quality Compliance Executive to join the team. Based in our Bracknell head office, the Quality Compliance Executive will be responsible for supporting the Group's quality, environmental and security certifications and regulatory requirements to ensure the business complies with and is prepared for external audits. 

If you're a talented problem solver with demonstratable experience of leading continuous improvements or an experienced Compliance Executive looking for a new challenge, this could be the role for you!

As a Quality Compliance Executive, you will be responsible for: 

Policies, processes and procedures 

• Assisting the implementation of management strategies and plans that deliver the Company's business objectives, in compliance with certification requirements.
• Establishing and maintaining the Compliance and Regulatory Calendar.
• Ensuring departments are aware of the requirements and timetable to support the Calendar.
• Ensuring departments develop, agree and document processes and procedures. Track evidence to assure compliance.
• Ensuring policies, processes and procedures are clear and establish objective standards of performance.
• Coordinating and documenting audits of key processes and procedures.
• Coordinating  training and awareness activities to support colleagues in delivering their responsibilities around Information Security and Compliance in particular Data Privacy.
• Liaising with the People department to ensure all colleagues are trained and updated on Quality, Security, Environmental, Privacy requirements and standards as directed by the CISO. 

Continuous improvement

• Supporting the CISO in developing and championing a culture of continuous improvement throughout the business.

ISO and other certifications 

• Acting as operational coordinator of all ISO and other certifications (ISO 9001, 14001, 22301, 27001, PCI-DSS).
• Liaising with external certificating bodies to keep certifications current at all times and establish the annual calendar for audit visits.
• Coordinating the internal Risk Registers and Risk meetings.
• Proactively raising identified risks to compliance, ensuring management have good time to address any process or other compliance issues before external audits.
• Developing and maintaining a Group wide Risk Register covering all areas of the business.
• Arranging and participating in review meetings as required by each certification.
• Maintaining clear, regular and engaging communication across the business to ensure colleagues understand and are prepared for any external audits.

The successful candidate will demonstrate:

• Experience in managing ISO or other certifications.
• A substantial background in process management and administration.
• A Bachelor's degree in a relevant subject.
• Commitment to maintaining retention of ISO and other certifications in order to achieve long-term business objectives.
• Creative problem solving skills.
• Good communication skills, written and verbal.
• Ability to manage competing deadlines in a timely, organised manner.
• Up-to-date knowledge of best practice in the area of Quality Systems.
• A genuine passion for the security sector and business compliance.  

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development  through the Rising Star and Women in Tech programs.