Citrix Server Admin – TS/SCI

Citrix Server Admin  Xcelerate Solutions is seeking Citrix Server Admin to support the National Media Exploitation Center (NMEC). The Administrator will provide operations support to customers across multiple geographic locations. They will provide operations and maintenance support to existing Citrix VDI environments across multiple enclaves and assist with the implementation of new solutions.  The administrator will help drive adoption of trusted thin-client platforms and virtual desktops across a diverse user base by focusing on improving the reliability, functionality, and user experience of the systems.  This individual will work in a team environment to ensure mission needs are met for internal and external customers. Come join our award-winning organization and work with the most talented and brightest minds in the GovCon industry. Locations: Bethesda, MD (This is a 100% on-site position) Clearance: Active TS/SCI Responsibilities

• Individuals in this role will be required to perform remote administration of servers located in offsite data centers.
• Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
• Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
• Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements.
• Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
• Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
• Implement major system upgrades as designed and approved
• Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
• Perform periodic backup and restoration of servers
• Monitor desktop capacity to size the environment based on typical usage trends
• Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives. 
• Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control.
• Update operations and monitoring documentation for 24/7/365 IT watch personnel.

Minimum Requirements:

• Due to the nature of the government contracts we support, US Citizenship is required
• TS/SCI with CI Poly is required for position or a TS/SCI and willingness to obtain a Poly
• Requires a Bachelor’s degree and 8+ years of relevant experience, or Masters degree with 6+ years of experience.  Additional years of experience may be considered in lieu of a degree
• Experience with interacting with customers to handle service inquiries and problems.
• Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
• Knowledge of IC IT standards and best practices.
• Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront.
• Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
• Experience with rapid testing, validation, and deployment of new baseline images
• Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
• Experience with Scripting/Automation
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with support ticket management systems. 
• Experience mentoring others and/or supervising others.  
• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GICSP, GSEC, or SSCP along with an appropriate computing environment (CE) certification). An IAT Level III certification would also be acceptable (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, CCSP).

 Preferred Qualifications:

• Citrix Certified Administrator (CCA)
• ITIL Foundations Certification

 About Xcelerate Solutions:
Founded in 2009 and headquartered in McLean, VA, Xcelerate Solutions (www.xceleratesolutions.com) is one of America's fastest-growing companies. Xcelerate’s culture is defined by our diversified workforce of dynamic and versatile professionals, supported with growth and development opportunities that contribute to individual and company growth. This strong commitment to our employees has been recognized by our inclusion on the Washington Business Journal’s “50 Best Places to Work” list as well as being a “Great Place to Work” certified company with a 4.6 star, and a 99% CEO approval Glassdoor rating. Come find out why Xcelerate Solutions is one of the DC Metro top employers! Xcelerate Solutions is an Equal Employment Opportunity/Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, age, equal pay, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or expression of another protected characteristic. As part of this commitment to the full inclusion of all qualified individuals, Xcelerate provides reasonable accommodations if needed because of an applicant's or an employee's disability.

Pay Transparency Notice: Xcelerate Solutions will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.