IT/Security Specialist (Remote)

Constructor is the only search and product discovery platform tailor-made for enterprise ecommerce where conversions matter. Constructor's AI-first solutions make it easier for shoppers to discover products they want to buy and for ecommerce teams to deliver highly personalized experiences that drive impressive results. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ lifts for some of the biggest brands in ecommerce, such as Sephora, Petco, home24, Maxeda Brands, Birkenstock and The Very Group. Constructor is a U.S. based company that was founded in 2015 by Eli Finkelshteyn and Dan McCormick. For more, visit: constructor.com. 

The IT and Security teams at Constructor help maintain our worldwide fleet of equipment, help our users with IT questions, and help keep our services secure.

Requirements

For this role, responsibilities are:

• Configure and ship laptops to/from Constructor employees
• Troubleshoot IT issues
• Monitor IT systems and react to problems
• Enhance IT systems to support our expanding employee base
• Work with our CISO to maintain security compliance systems
• Help collect evidence for ongoing security audits

What we expect:

• You have experience maintaining computer systems, either within an organization or with friends and family
• You have experience with computer peripherals and software configuration
• You enjoy working with people to help solve their problems
• You are a creative problem solver

Bonus skills:

• You have familiarity with Jamf, Okta, Azure, Slack/Teams, Google Workspace, Salesforce, Google Meet, and/or Zoom
• You are experienced with remote management of an enterprise workforce (completely remote) and familiar with MacOS and Apple technologies
• You have a physical space that is conducive to storing laptops in between user assignment
• You have some familiarity with global shipping and customs with DHL, FedEx, UPS, etc
• You are comfortable nudging customer support agents and managing tickets in external vendor support platforms
• You have experience with password managers and general laptop security principles

Benefits

• Fully remote team - choose where you live

• Work from home stipend! We want you to have the resources you need to set up your home office
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Parental leave for qualified employees
• Work with smart people who will help you grow and make a meaningful impact

Diversity, Equity, and Inclusion at Constructor

At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.