Manager 1, Information Security

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for establishing, developing and monitoring standards, procedures and guidelines that ensure uninterrupted operation of data processing systems. Protects the corporate Information Systems data from unauthorized access, corruption, use, disclosure or interruption. Identifies and addresses exposure to accidental or intentional destruction, disclosure, modification, or interruption of data. Manages team which may include exempt and non-exempt employees. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of, departmental budget.

Job Description

This role will also be expected to manage carrier relationships, mitigate voice fraud, and ensure regulatory compliance across telephony operations. This role oversees a specialized team that supports Industry Traceback Group (ITG) management, Do-Not-Originate (DNO) processing, Local Number Portability (LNP), and carrier dispute resolution. The manager drives operational excellence through process improvement, automation, and cross-functional collaboration while safeguarding telephony services and customer data.

Core Responsibilities

• Performs risk assessments which identify threats to security of information, systems and computing assets throughout the Company.
• Directs and coordinates the development and implementation of security awareness programs and education.
• Coordinates and implements software upgrades, software conversions and new technologies rolled out in the markets.
• Serves as an internal auditor to ensure that appropriate precautions over information are granted high visibility and are considered in the design of new and existing systems.
• Reviews and recommends cost-effective controls to eliminate or minimize risk.
• Makes changes to current firewall rules based on business needs.
• Prepares written plan and annual reports on contingency planning and data security for each critical system.
• Mentors and coaches team members to ensure high levels of performance including mid-year and annual performance reviews.
• Provides day-to-day leadership and guidance in resolving complex technical operational situations.
• Participates in the administrative processes for Human Resources including hiring and promotions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Key Responsibilities:

Voice Fraud Mitigation and Security:

• Collaborate with voice teams, business owners, and stakeholders to develop and enforce strategies that mitigate voice fraud and ensure proper voice usage policies.
• Collaborate with security teams to identify vulnerabilities and implement telephony security solutions.

Carrier Services Management:

• Manage relationships with over 5,500 carriers, ensuring compliance with contractual and regulatory obligations.
• Oversee LNP processes, porting operations, and carrier dispute resolution.
• Drive operational efficiencies and cost-effective solutions.

Regulatory Compliance and ITG Management:

• Ensure timely, accurate responses to ITG and DNO requests in collaboration with regulatory and government partners.
• Monitor and adapt to changes in industry regulations, including CPNI standards and fraud prevention protocols.

Team Leadership:

• Lead a team of 5-10 employees and contractors, fostering a high-performance culture.
• Provide coaching, feedback, and opportunities for growth while ensuring alignment with organizational goals.

Operational Excellence and Automation:

• Drive automation and modernization of legacy telephony processes to improve scalability and efficiency.
• Collaborate with internal stakeholders to streamline workflows and align with business objectives.

Cross-Functional Collaboration:

• Act as a subject matter expert, guiding legal, security, and operational teams on complex telephony and carrier-related challenges.
• Enhance organizational alignment by showcasing program impacts and efficiencies through proactive reporting.

Qualifications:

• Education: Bachelor’s degree in Telecommunications, Cybersecurity, Business Administration, or a related field (or equivalent experience).
• Experience:
  • Minimum of 5 years in telecommunications, carrier services, voice fraud, voice acceptable use management, or a related field.
  • Proven leadership experience managing diverse teams.
  • Expertise in telephony systems, LNP, ITG, and regulatory compliance.
• Skills:
  • Strong interpersonal, analytical, and problem-solving abilities.
  • Proficiency in process improvement and automation technologies.
  • Knowledge of voice fraud prevention and telephony security best practices.

Preferred Qualifications:

• Experience in voice fraud detection, mitigation, and fraud scenarios.
• Familiarity with ITG and DNO management processes.
• Experience driving automation in telecommunication workflows.
• Proven success in managing carrier disputes and implementing efficiency-focused solutions.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Fraud Management, Interpersonal Communication, IP Telephony, Mobile Telephones, Team Problem Solving, VoIP Telephony

Compensation

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.