Assistant Manager - Litigation

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

The role is responsible for assisting the legal fraud risk management team in maximizing the recovery of fraud loss by undertaking coordination and drafting work to allow timely filing and resolution of Police Complaints in PSA and fraud cases across India. The role is also expected to maintain MIS /tracker on FRM Litigation, including cases filed for reporting purposes.

Role Accountability 

1. Coordinate for Filing of Police Complainant/s (through different modes). Follow-up and coordination with Police Authorities
2. Coordinating with Police Authorities for conversion of police complaints into FIR in critical (sensitive to business) cases across India
3. Preparing documents for filing a Court complaint under Sec.156 (3) of the CrPC for conversion of the same into an FIR through Court order wherever required. Coordinate & support the police authority by providing timely inputs for a detailed police investigation & arrest of the fraudsters (by case) 
4. Draft and Reply to Sec 91 CrPC notices/internal and external complaints and other intimations, communications received from Police Authorities about FRM Litigations and also relating to North Zone II.
5. Handle escalations specifically relating to the BANCA Channel and provide the replies to the SBI and other Authorities as per TAT.
6. File Intimations to the Police Authorities regarding the Suicide Threats given by the Customers within the TAT
7. Help research case laws for assisting in representation before the Statutory Authorities and Courts in critical matters. 
8. Reply to Legal Notices received from the Locations across India within the defined TAT.
9. Coordination with Cyber Cell Authorities/Police Authorities as necessary
10. Maintaining MIS / tracker on FRM Litigation including cases filed for reporting purposes internally/ Internal Audit & Advocate / Vendor Bill verification purposes. Participate in Law Enforcement related initiatives/coordination on behalf of the organization across India 
11. Ensuring 100% filing of Police Complaints / FIRs required in assigned cases as per the regulation across India Including replying to police notices/legal notices etc.
12. Ensure accuracy of data & trackers against the Complaints / FIRs files, fraud Loss Recovery updates on the investigation cases across India. 
13. Accuracy of MIS on the FRM data (Audit observations/stakeholders feedback) Reply of all legal notices within a stipulated TAT
14. Accuracy in drafting and filling of Police Complaints in PSA and FRM cases within TAT in PAN India Police Stations and Cyber Crime Authorities
15. Assist in contesting Bail Applications against Fraudsters on behalf of the Company in District Courts and High Courts across PAN India.
16. To pursue Criminal Complaints during investigation and support Investigation Officers for recovery in Syndicate Fraud matters
17. Ensure closure of reports in FRM and PSA cases to comply with RBI guidelines

Measures of Success 

1. Timely drafting of Sec 91 CrPC notices to Police Authorities and Legal Notices to support responses within TAT
2. Ensuring 100% timely drafting of Police Complaints as per the Regulatory requirement
3. Updated Tracker and timely updation on the Litigation Management Tool portal
4. Timely filing of Suicide Threat intimation within defined TAT
5. Process adherence as per agreed MOU

Technical Skills / Experience / Certifications

Drafting of legal documents, Researching legal precedents, MIS Management

Competencies critical to the role

1. Verbal and written communication
2. Process Orientation
3. Problem Solving

Qualification 

LLB

Preferred Industry

FSI