Contract Product Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for an experienced Contract Product Support Engineer with advanced troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and will play a critical role in the day-to-day support of these customers.

The Support Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Pre/Post Sales and R&D departments. The Support Engineer is required to provide clear and concise communication with all forms of clients and internal peers.

Your day-to-day

• Close interaction with Product, Engineering, Professional Services, TAM and CSM teams
• Responsible for advanced troubleshooting of Proofpoint Illusive Identity Threat Detection products and services
• Work with the customer to troubleshoot and resolve complex issues, replicate customer environments and product problems as needed. Document issues and collaborate with R&D when needed to provide solutions.
• Document technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Ability to think “out-of-the-box” and develop creative solutions to address clients’ requirements

What you bring to the team

• Proven experience providing product support to external enterprise grade customers
• Extensive experience with Windows environments: Windows Servers, Event logs, GPO
• Knowledge of Relational & non-relational databases and SQL
• Analytical abilities to quickly resolve process/technical problems, evaluate alternative approaches and recommend the most efficient and effective solutions
• Excellent collaboration and communication skills
• People person and team player
• Self-learner and independent executor
• Language fluency in English

Desirable

• Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
• Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE
• Knowledge in cyber - lateral movement, cyber-attacks
• Familiarity with deployment tools - SCCM, Intune, Tanium
• Familiarity with PAM solutions (e.g., CyberArk)
• Familiarity with Java, Python, C++
• BSc in Computer Science, Computer Engineering, or equivalent practical experience

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!