Senior Manager Customers Experiencing Vulnerability

Sydney, NSW, AU, 2000

Allianz

As an international financial services provider, Allianz offers worldwide products and solutions in insurance and asset management.

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SENIOR MANAGER CUSTOMERS’ EXPERIENCING VULNERABILITY- CORPORATE AFFAIRS AND GOVERNANCE- SYDNEY

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

The primary purpose of this role is to protect consumer and human rights by ensuring that Allianz conduct and business practices are fair, ethical, and trustworthy, particularly for customers experiencing vulnerability.

 

About the role

  • Accountability for the framework for the Gl Code of Practice provisions for Customers Experiencing Vulnerability (CEV), shifting our approach from compliance to one that is proactively enhancing community trust and improving our reputation.

  • Leading the uplift of our CEV framework to meet evolving regulatory and community expectations, including delivering enhancements across our policy, products, processes, training, and CEV system.

  • Enhancing the CEV governance and measurement framework to improve fairness, consistency, and customer outcomes.

  • Working cross-functionally to embed customer advocacy and insights into the culture of AAL, accelerating customer obsession.

  • Developing and enhancing community and industry relationships to understand and respond to community expectations, ensuring our practices are informed by lived experience.

  • Delivering evidence-based thought leadership on key vulnerability-related issues to improve financial literacy and help customers better protect themselves.

  • Advocating, providing Subject Matter Expert (SME) advice, and overseeing individual customer cases to ensure we are achieving fair outcomes based on individual customer circumstances.

 

About you

  • Tertiary qualifications in business, social sciences or similar or significant experience in a customer advocacy or social inclusion role.

  • Strong understanding of the financial services regulatory environment relation to customers experiencing vulnerability (e.g. the General Insurance Code of Practice or Banking Code of Practice) including how to operationalise regulation.

  • Demonstrated evidence of achieving consumer-advocacy related outcomes in a complex environment.

  • A passion for making a difference for people across our employees, customers, and communities.

  • Advanced ability to navigate complexity and ambiguity ang provide pragmatic customer-focused solutions to meet stakeholder expectations and business needs.

  • Adept at proactively building and maintaining professional relationships and networks to enhance community and industry positioning, exchange knowledge and elicit beneficial outcomes.

  • Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact, and influence.

 

Benefits and perks

  • Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!

  • Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

  • Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

  • Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

  • For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

 

 

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* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰

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Category: Leadership Jobs

Tags: Banking Compliance Governance

Perks/benefits: Career development Equity / stock options Flex hours Health care Wellness

Region: Asia/Pacific
Country: Australia

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