Associate Platform Specialist

As an Associate Platform Specialist at ZeroFox, you will join the Public Sector Services team, a group of highly skilled individuals working to protect Public Sector  customers from digital risk. Using our proprietary platform, this role focuses on supporting our Public Sector team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and managing the data entry of alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.

Role and responsibilities 

• Analyze social media networks for customer-related risks
• Search social media sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFox Customers
• Double check impersonations with current alerts in the platform to avoid duplicate creation
• Generate accurate alerts within the ZeroFox platform per customer requirements
• Triage alerts by applying appropriate labels within the ZeroFox platform, per established workflows
• Recall a large terms list to relate across a multitude of findings
• Effectively identify and report new trends and patterns of behavior to internal stakeholders
• Research customer Executives & Brands to familiarize yourself with their protecters and expected alerts

Requirements

• Extreme attention to detail
• 1-2 years of experience in data analysis, cybersecurity, or a related field
• US-based personnel per the customer contract language
• Ability to convey complex ideas, trends, and information in a simple way
• US-based remote location
• Preferred experience in DOD and/or Federal Civilian
• Knowledge of major social networks (knowledge of emerging networks a big plus)
• Superior research skills
• Solid interpersonal and social skills
• Experience with other SaaS, cyber security, or social media products or services is preferred
• Experience in Customer Success
• Strong analytical skills

Benefits

• Competitive compensation

• Community-driven culture with employee events
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
• Total annual compensation range $40,000-48,000

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or dome