Director, IT & IS Programs

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a key leader within the Technology PMO, the Director of IT & IS Programs will oversee the successful delivery of technology initiatives across the CTO organization, ensuring alignment with business goals and strategic priorities.  This role leads teams dedicated to high-impact technology programs, including technology infrastructure, information security, and developer platform engineering.  The Director will drive cross-functional collaboration at all organizational levels to deliver results in our complex and dynamic environment.

Job Description:

Key Responsibilities

Initiative Leadership:

• Ensure technology initiative alignment with organizational goals and objectives, including information security enhancements, infrastructure modernizations, M&A technology deliverables, and developer platform engineering.
• Partner with the Office of the CTO team throughout the demand management process to ensure the realization of value for investments.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders at all levels, including team members, senior leadership, and external partners.
• Serve as a trusted advisor to business leaders, providing insights and updates on program progress, risks, and outcomes.
• Facilitate effective communication channels to ensure stakeholder alignment and expectations management.

Cross-Functional Team Management:

• Lead cross-functional teams across boundaries, fostering collaboration between technology, business units, and external vendors.
• Establish and promote shared accountability for program outcomes across diverse teams and stakeholders.
• Champion a culture of continuous improvement, innovation, and operational excellence.

Leadership and People Management:

• Manage and mentor a team of program managers across Technology Infrastructure, Information Security, and Developer Platforms.
• Foster a high-performance culture, encouraging professional growth and development within the team.
• Ensure clarity in roles, responsibilities, and deliverables for all team members.

Strategic and Operational Execution:

• Provide strategic direction for technology and security program delivery, balancing long-term vision with immediate execution needs.
• Partner with Finance and Vendor Management teams to manage budgets, resource allocation, and vendor relationships.
• Identify, mitigate, and manage program risks, ensuring timely resolution of issues.

Required Qualifications

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field (Master's preferred).
• Minimum of 10 years of experience in program management, with at least 5 years in leadership roles overseeing IT and/or information security programs.
• Proven experience in managing technology delivery for mergers and acquisitions.

Skills and Competencies:

• Strong leadership and team-building capabilities, with experience managing cross-functional and geographically distributed teams.
• Demonstrated expertise in stakeholder management, spanning operational teams to C-suite executives.
• Exceptional ability to manage multiple, complex initiatives in parallel while maintaining focus on priorities and outcomes.
• Advanced understanding of technology infrastructure, cybersecurity frameworks, and developer platforms.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficiency in project/program management methodologies, tools, and frameworks (e.g., Agile, Scrum, SAFe, Waterfall).

Certifications (Preferred):

• PMP (Project Management Professional), PgMP (Program Management Professional), or equivalent certification.
• CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager).
• ITIL (Information Technology Infrastructure Library) certification.

Key Attributes for Success

• Strategic thinker with a results-driven mindset.
• Collaborative leader who inspires trust and fosters teamwork.
• Adept at navigating ambiguity and adapting to shifting priorities.
• Strong commitment to excellence and continuous learning.

Additional Job Description:

Subsidiary:

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.