IN-Senior Associate - Endpoint Engineer - Windows – IT Security – IFS – PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

PwC Technology is the ‘global’ IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms.  This role is within the Endpoint Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff.  This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes.  The successful candidate must be a technical expert in Windows desktop and have good working knowledge of Endpoint tools like Microsoft Intune or Workspace ONE. 

Responsibilities:

• Work as an Endpoint Engineer by assessing solutions provided by the design team and drive the technical changes across more than 350,000 Windows endpoints. This involves conducting quality assurance of the solutions and following formal release and change management processes. 

• Resolving escalated support tickets from the Level 2 team and manage the queue in ServiceNow. 

• Documenting operational processes and creation of KB articles 

• Ability to analyze data using Excel 

• Collaborate with vendors, internal teams(design/security/network) to understand and troubleshoot Windows desktop related issues 

Mandatory skill sets:

• At least two- or three-years’ experience in supporting Windows in an enterprise environment at L3 Support 

• Experience in managing Windows desktop through an MDM platform such as Microsoft Intune (essential) or Workspace ONE (desirable) 

• Proven track record of resolving complex issues and designing/analyzing technical solutions  

• Familiarity with Group Policy, and other Windows Core Services 

• Strong problem-solving and analytical skills 

• Excellent written and verbal communication ability in English 

• Self-organized - can organize their time without being micromanaged
• Modern Device Management, Intune, Workspace ONE, Windows Desktop Management 
• Occasional on-call at weekend is required. 

Preferred skill sets:

Microsoft Intune and Workspace ONE, Windows Desktop Management , Powershell, Group policy 

Years of experience required:

  4+ yrs

 

Education qualification:

Bachelor’s degree 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft PowerShell

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date