IT Operations Engineer

DP World is hiring for an IT Operations Engineer. You will play a critical role in developing methods to support Windows Server OS patch management and deployment processes as well as serve hardening in keeping with the current company patching strategy and cadence as well as assisting with configuring, implementing, and maintaining the organization's IT infrastructure. In this position, you will be responsible for coordinating with all relevant sites to schedule maintenance windows and verify proper testing is carried out.

The IT Operations Engineer will work closely with the other Infrastructure IT teams and other relevant departments to understand downtime availability and tailor delivery of OS updates to meet these requirements. They will contribute to the ongoing evaluation and implementation of new vulnerability mitigations whilst having a good understanding of the current set of tools in use across the department. Additionally, the role will involve monitoring system performance, conducting routine maintenance tasks, and implementing security protocols to safeguard against potential threats.

As an IT Operations Engineer, you will be at the forefront of configuring, implementing, and maintaining our organisation's vital IT infrastructure. Your primary focus will be to ensure the seamless operation and optimal performance of our technology systems and servers by ensuring we meet our stringent server OS patching Cadence and eradicate vulnerabilities at every opportunity, while also upholding stringent security measures to safeguard sensitive data and protect against cyber threats. Collaborating closely with cross-functional teams, you will play a critical role in shaping our technological landscape, identifying opportunities for improvement, and implementing innovative solutions that align with the company's strategic objectives.

About the role

How you will contribute

• Develop methods to support the patch management and deployment processes.
• Coordinate with sites to schedule maintenance windows and verify proper testing process is followed.
• Implement Windows updates and software updates as required.
• Work weekends (Saturday and Sunday), with two days off the following week, except Monday
• Monitoring and maintenance of the Windows Server landscape
• Monitoring and maintenance of the CrowdStrike, Tanium and WSUS environments Implementing security measures and protocols to safeguard the organization's IT infrastructure from potential threats and cyberattacks. This may include setting up firewalls, intrusion detection systems, and access controls.
• Constantly monitoring the health and performance of IT systems to identify and address potential problems proactively. They may perform routine maintenance tasks, apply software updates, and optimize configurations.
• Investigating and resolving technical issues related to hardware, software, and network components. Troubleshooting may involve diagnosing problems, working with vendors, and collaborating with other IT specialists to find solutions.
• Implementing and managing data backup strategies to ensure data integrity and availability. They may also create and maintain disaster recovery plans to minimize downtime in case of system failures or emergencies.
• Maintaining comprehensive documentation of system configurations, processes, and procedures. They may also generate reports on system performance, security incidents, and other relevant metrics.
• Staying up to date with emerging technologies and trends in the IT industry. They assess the potential benefits and drawbacks of new technologies to make informed recommendations to the organization.
• User Support and Training: Assisting end-users with technical issues and providing training on IT systems and tools. They may also develop user guides and conduct workshops to improve the overall technological literacy of the organization's staff. 

What you will bring

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Certifications such as ITIL Foundation, CompTIA A+, Net +, Microsoft Certified: Modern Desktop Administrator Associate, or similar, VMWare VCP.
• Solid experience in managing and maintaining Windows Server environments.
• 5 Years of relevant working experience in a Global IT Infrastructure.
• Strong knowledge of Endpoint protection for threat detection and response.
• Experience in implementing and managing web security and cloud services such as Zscaler.
• Administrative understanding of Microsoft Active Directory, DNS, and DHCP.
• Familiarity with email security platforms, their administration and deployment.
• Working knowledge of Certificate Authorities and digital certificates.
• Experience with Office365 administration.
• Proficiency in backup and replication technologies, such as Commvault, Veeam, and Zerto.
• Solid understanding of VMware infrastructure and virtualization technologies
• Experience in managing multi-factor authentication (MFA) solutions.
• Strong understanding of ITIL processes and incident management.
• Strong problem-solving skills and the ability to work well under pressure.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• You speak and write fluent English – additional languages are a bonus, in particular German, Portuguese, Dutch.