Svc Delivery Director, Cybersecurity

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. 

As a Service Delivery Director,, you will be responsible for leading, overseeing, managing and delivering multiple projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements.

Your expertise in project management, technical knowledge, and client relationship management will be critical to the success of our engineering projects and the growth of our organization.

You will also manage a project team across different functional areas and lead pre-sale activities to responding to tenders; managing staff’s performance, feedback and morale; taking ownership of staff’s project assignments; taking full accountability of projects’ development milestones and project financials. 

What will you do?

Project Management

• Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organization.   Understand customer needs so as to alight them to IT planning and management.
• Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
• Define project resources, performance reviews and post implementation evaluations
• Manage the scope definition and change control mechanism
• Manage resources including hardware, software, human resource facilities and logistics required for project to ensure completion within budget.
• Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline or operation objectives.  These activities will involve in incident management, problem management, change management, escalation management and vendor management.
• Monitor the agreed service level and provide regular reporting to relevant parties.  Submit progress reports.  Propose and implement action plan when required.
• Review project documentation to ensure that it meets customers requirement and conforms to quality management

Customer/ Vendor Management

• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarification.

Team Management

• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/ members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s), Service Delivery Director for development of that opportunity. Be involved in pre-sale activities.

The ideal candidate should possess:

• Bachelor's degree in IT, Computer Science or equivalent
• Proven experience (10+ years) in engineering service delivery or project management roles, with at least 3 years in a leadership or director-level position.
• Strong technical background in engineering principles, processes, and methodologies.
• Demonstrated ability to lead and motivate cross-functional teams to achieve project goals and objectives.
• Good communication and interpersonal skills to effectively interact with clients, stakeholders, and team members.
• Solid understanding of project management methodologies and tools.
• Proven track record of successfully delivering complex engineering projects on time and within budget.
• Strong problem-solving skills and the ability to make critical decisions under pressure.
• Excellent organizational and time management abilities.
• Knowledge of relevant regulations, standards, and compliance requirements in engineering service delivery is a plus
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.  

Together, we make the extraordinary happen.  

Learn more about us at ncs.co and visit our LinkedIn career site.