Senior Director of Engineering, Platform

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Summary

We are seeking a Senior Director of Engineering to lead and scale our Platform Engineering organization across the United States, Australia, India, and Costa Rica. This role will oversee three teams responsible for cloud infrastructure, site reliability, and incident response. 

As the Senior Director, you will drive the technical vision, strategy, and execution of our platform initiatives including reliability and infrastructure cost and co-own latency and security across our AWS and Azure environments. You will work closely with Application Engineering leaders to support their teams with infrastructure automation, CI/CD processes, cloud performance, and observability.

This role is ideal for a leader who thrives in high-scale, distributed environments and is passionate about building high-performing engineering teams, improving reliability, and driving operational excellence.

Primary Responsibilities

• Leading people, process and product infrastructure that would solve high reliability, low latency, auto scalability and security.
• Managing and coaching Engineering Managers within Platform organization and collaborating with other directors and department leaders.
• Aligning with company OKRs and translating them to projects and tasks that will be successfully delivered. 
• Contributing to the production systems in infra builds, automation, edge/CDN, edge routing, region and geo based routing, load balancers and ingress controllers, designing and building AWS and Azure infrastructure for Arkose services.
• Working on our OpenTelemetry-based observability stack to include more signals that can be acted upon.
• Improving reliability by identifying and addressing gaps in our architecture, services and tooling.
• Building tools, automation and circuit breakers that help Arkose to adapt to changing attack patterns.

Must Have

• 5+ years of leadership experience in Platform, Infrastructure, SRE, or related fields, including experience managing managers.
• 10+ years of experience in software engineering, with a strong background in public and private cloud infrastructure.
• Proven ability to build, scale, and lead high-performing infrastructure and cloud teams.
• Deep understanding of distributed systems and networking, including TCP/IP, TLS, and HTTP.
• Hands-on experience with AWS services, such as CloudFront, Lambda, DynamoDB, ALB, NLB, EKS, Athena, and S3.
• Proficiency with Azure services, including Front Door, Event Hub, AKS, App Gateway, and NLB.
• Experience working with data pipelines and optimizing data flow architectures.
• Strong knowledge of CI/CD pipelines, preferably using GitHub Workflows and Actions.
• Proficiency in at least one programming language (Golang or Python).
• Expertise in Kubernetes and Infrastructure-as-Code (IaC) tools, such as Terraform.
• Experience working with modern SaaS-based software stacks.
• Strong distributed system design, debugging, and troubleshooting skills.
• Collaborative mindset, with a passion for learning, building, and delivering high-quality products.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

• Competitive salary + Equity
• 401k plan 
• Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
• Flexible PTO
• Life insurance coverage
• Short and Long Term Disability Insurance paid by the company
• Generous nationwide parental leave policy
• Amazing discounts program 
• Wellbeing package including mental health and gym discounts
• Flexible working hours to support personal well-being and mental health
• Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

The anticipated salary range for this position is $270,000.00-$350,000.00. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.