Technical Incident Response Intern (Summer 2025)

About the Role

At Chime, we unite everyday people to unlock their financial progress. Our systems must be highly resilient and available, supported by robust human and technical frameworks. That’s where you come in. As a Technical Incident Response Intern, you will join our growing Technical Incident Response team to learn the fundamentals of incident management and support our efforts to improve readiness, response, and learning across the organization.

This internship is designed to provide you with a hands-on, immersive experience in incident response and operational excellence. You’ll work closely with experienced incident coordinators and engineering teams, building a strong foundation in the processes and tools that keep critical systems running smoothly. It is important to note that while a part of an Incident Response team you will not be expected to be on call however will learn the basics of what this entails through team interactions. 

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $34 and up to $49. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Assist with Incident Documentation: Help create detailed incident records by capturing timelines, key decisions, and outcomes during response activities.
• Support Incident Communication: Play an active role in managing communication channels during low-complexity incidents, ensuring that all stakeholders are informed and aligned.
• Participate in Post-Incident Reviews: Observe and learn from reviews of incidents, gaining insights into contributing factors, corrective actions, and the broader impact on systems and processes.
• Learn and Use Incident Tools: Familiarize yourself with tools like monitoring dashboards, incident management systems, and documentation platforms to better understand and contribute to incident workflows.

To thrive in this role, you:

• Currently pursuing a Bachelor’s and/or Master’s degree 
• Creative thinker and self starter with a passion for consumer FinTech
• Strong organizational, analytical, interpersonal, oral, and written communication skills
• Curious and eager to understand complex systems: You’re excited to learn how technical systems work and how incidents are managed and resolved.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small.

We’re uniting everyday people to unlock their financial progress—will you join us?

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

Perks Once Full Time

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
• 🖥 Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.