Bilingual Network Fraud Analyst, Network Fraud Group -Revenue Assurance & Fraud Management Section (RMI Security Eng. & Ops Dep)

Job Description:

About Organization

The Network Fraud Group in the Security Operations & Engineering Department is responsible for managing fraud and abuse related to mobile traffic, including voice and SMS. To protect Rakuten Mobile and its subscribers this section closely monitors network traffic using state of the art tools, and works with stakeholders inside and outside Rakuten to understand trends and risks.

Job duties

• Act as a point of contact for network fraud for business teams and external stakeholders.

• Work with other teams inside RMI to support investigations of fraud related to network usage.

• Maintain a good understanding of local regulations and practices related to network fraud, and ensure relevant changes are highlighted.

• Support customer communication related to network fraud and countermeasures.

• Report KPIs related to network fraud, and maintain process, documentation, automation related to KPIs. 

Minimum Qualification

• Excellent communication skills in both English and Japanese.

• Analytical skills to extract meaningful information from large volumes of data.

• Computer skills including MS Office and use of analytical software.

• Willingness to learn about new technology, processes, and customer behavior.

• Ability to work on multiple tasks concurrently.

Preferred Qualification

• Telecommunications or e-commerce domain knowledge.

• Understanding of common fraud patterns.

• Experience as a fraud analyst.

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)