SOC Incident Response Coordinator - Shift Lead

Job Description

About you:

You are someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests and be able to grow professionally. 

You bring to Applaudo the following competencies:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related discipline, or equivalent professional experience.

• 3–5 years of hands-on experience in SOC operations, including triage, threat detection, and incident response.
• Demonstrated expertise in investigating security incidents and applying structured response protocols.
• Strong proficiency in using and optimizing tools like Chronicle SIEM/SOAR, FortiXDR, FortiSOAR, and threat intelligence platforms.
• Experience coordinating or mentoring SOC teams to ensure consistent and effective operations
• Advanced English proficiency level
• Desired Certifications: CompTIA Security+, CySA+, ECIH, CSA, SIEM (e.g., Splunk, IBM QRadar), EDR/XDR (e.g., CrowdStrike, SentinelOne)

You will be accountable for the following responsibilities:

• Coordinate all CDC activities during assigned shifts, ensuring alignment with operational priorities and SLAs, while overseeing task assignments and prioritizing incidents based on severity.

• Manage triage, investigation, and resolution of security incidents, acting as the primary escalation point for complex or high-priority incidents, and driving timely resolution.

•  Ensure the accuracy and quality of triage by CDC Analysts, lead proactive threat-hunting efforts, and ensure effective use of detection tools for real-time threat analysis.

• Provide technical mentorship and training to CDC Analysts, foster skill development, and organize knowledge-sharing sessions on emerging threats and detection techniques.

• Continuously review SOC workflows, playbooks, and incident procedures, ensuring thorough documentation of incidents, root cause analyses, and lessons learned.

• Serve as the primary communication point during escalated incidents, ensuring timely updates to stakeholders and generating detailed incident and performance reports.

• Collaborate with other shift leads to maintain consistency across CDC operations, ensuring standardized communication, reporting, and performance evaluation.

• Evaluate and improve incident response processes, working with the CDC Manager to enhance detection rules, workflows, and the overall operational efficiency of the team.

Additional Information

Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.

Submit your application today, and don't miss this opportunity to join the Best Digital team in the Region!

We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.

Some of our perks and benefits:

• Work from home
• Flexible schedule
• Celebrations
• Special discounts
• Entertainment area
• Flexible work spaces
• Great work environment
• Private medical insurance

*Benefits may vary according to your location and/or availability. Request further information when applying.