Process Risk and Compliance Operations Manager

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational security processes and protocols in order to ensure there is proper Risk Governance  and Compliance for Community Support teams in specific domains, including  product, process, and engineering in accordance with company policies and contractual agreements.

The Difference You Will Make 

In this role, you will be responsible for driving operational excellence and productivity within our team. You will also design and implement risk frameworks and collect performance data to evaluate, and enforce organizational compliance. Additionally, this role will be responsible for representing CS and its annual risk priorities with teams inside the company as well as with vendors. You will be responsible for driving CS cross-functional initiatives, securing alignment, and establishing strategic partnerships with teams like Investigations, InfoSec, Partner Management, Trust and Legal, to advance our team’s mission. 

Through your collaboration with crossfunctional stakeholders, you will contribute to building improvement roadmaps, project manage new security and privacy controls, lead process implementation, optimize current audit and reporting mechanisms, across internal and vendor teams, and deliver best in class privacy and data protection execution in Operations teams. 

You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time. We are looking for someone with the drive to build something from nothing and push for growing excellence.

A Typical Day

• Set the goals and direction for our vendor compliance program by outlining objectives, evaluating, running multiple workstreams within the program, and defining program controls, governance processes and standards.
• Run and improve operations by defining and streamlining processes, automating tasks, identifying opportunities across the business, and optimizing resource allocation.
• Lead knowledge transfer efforts across our global network coordinating improvements to advance team and organizational goals, understanding emerging compliance hot spots and build a robust framework to help manage changing compliance landscape.
• Collaborate with relevant stakeholders to conduct root cause analyses, analyze operational data to identify trends and potential issues, and coordinate and support action plans to address identified problems; and ensure enterprise-wide deployment throughout applicable/affected partner sites and/or internal teams.
• Partner with Information Security, Investigations,  and 3rd party vendor managers, among other teams to establish and enforce compliance policies, monitoring activities, investigating and resolving issues globally, while also ensuring they are operationally efficient processes.
• Collect and analyze compliance data, leveraging audit rights where appropriate, and support the creation of reports to senior management.
• Create an escalation and review protocol for risk non-compliant transactions, drive additional compliance disclosure or certification by partners and training.
• Manage or assist in conducting postmortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes.
• Stay updated on laws and regulations, collaborate with cross-functional teams for cloud-wide compliance and risk mitigation teams to ensure revisions to current policies and address policy gaps.
• Provide leadership and guidance to more junior team members. Develop and deliver in-person compliance training and communication content always striving to create a culture of excellence and strong team collaboration.

Your Expertise

• 10+ years experience in operations, legal, finance, governance, audit, risk/loss prevention, or equivalent experience with exposure.
• B.A. or B.S. from an accredited four-year college or university or equivalent combination of education and experience. 
• Experience in project / program management or proven track record of managing cross-functional team projects.
• Excellent critical thinking and analytical skills.
• Excellent stakeholder management with previous experience communicating effectively with senior stakeholders.
• Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost.
• Experience in project/program management of commercial or compliance projects or other experience with compliance issues (e.g., export controls, anti-corruption/FCPA, conflict of interest, supplier related risks, competition, data governance and privacy), audits.
• Experience working in incident response investigations, analysis, or containment actions in tech driven organizations.
• Experience with contact center operations in process design and optimization, customer support strategies, and / or quality assurance is a plus. 

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range$150,000—$191,500 USD