Information Security Engineer II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future.

The Role

The Information Security Engineer II position operates in a support role implementing security, technology and innovation in the Global Security Operations Center (GSOC) environment.  The Info Security Engineer II is virtually the same role as Info Security Engineer I, but is a promotion path for individuals that have been in the role for 5-7 years. The centers operate 24x7x365.  The GSOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the CenturyLink DDoS Mitigation portfolio.  This function facilitates the ingress, implementation and egress of advanced client trouble / change requests for DDoS mitigation and Threat Intelligence products as well as active monitoring/response to DDoS alerts/events.

The Information Security Engineer II is expected to perform in an advanced capacity, including escalation support and on-call.  Provides mentoring, training and escalation support to front line SOC personnel.

The Main Responsibilities

• Perform basic to moderate changes within the DDoS Mitigation environment
• Manage and resolve customer fault, service outage and impairment events
• Posses at least basic routing/networking knowledge to be able to troubleshoot routing issues with DDoS Mitigation
• Responsible for responding to alerts and mitigating DDoS attacks for Lumen customers
• Mentor and train peers in the Security Operations environment
• Research and implement customer generated change requests for DDoS Mitigation products
• Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA’s
• Possess exceptional customer service skills
• Multi-task during events
• Communicate effectively with managers, customers and vendors
• Maintain solid working relationships, including collaborative technical activities with peers
• Develop relationships with other teams both within and outside of Security to enhance the customer experience
• Strong written and verbal communication skills 
• Analytical and problem-solving skills
• Attention to detail with good organizational capabilities
• Prioritize with good time management skills

What We Look For in a Candidate

Required  (education / experience / skills / competencies)

Bachelor’s degree in related field plus 2 years relevant experience or equivalent combination of education and experience.

Preferred

• 4-5 years in a Security Operations environment
• Demonstrated understanding of Denial of Service concepts and attack vectors, mitigation options
• Demonstrated proficiency in routing and networking skills, including the ability to troubleshoot BGP and BGP community strings
• Review and analyze packet captures
• Demonstrated proficiency in configuring Access control Lists
• Certifications In specific security technologies such as Fortinet, Arbor, Radware, Palo Alto, Cisco or  Checkpoint.
• Security industry certifications (examples):

o    CISSP
o    CRISC
o    CISM
o    Security+
o    CCNA
o    ACIA
o    CCNA
o    CEH
o    ITIL Foundations

• Advanced knowledge and skills of at least one programming language (python preferred)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$66,375 - $88,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$69,694 - $92,925 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$73,013 - $97,350 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 336303

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.