Application Support Administrator
Tasks
- Communicate with customers
- Determine case severity
- Facilitate client meetings
- Handle incident response
- Improve SLA compliance
- Manage support cases
- Meet incident response SLOs
- Provide customer support
- Qualify cases
- Recommend performance improvements
- Resolve issues using knowledge base
- Route cases to resolution groups
- Track and report issue status
Perks/Benefits
Skills/Tech-stack
Data Analysis | ITSM | Incident Management | Issue Tracking | Knowledge Base | Reporting | SLA management | ServiceNow
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