Technical Support Engineer
Chennai, India
INR 938K-1173K (estimate) Mid-level Full Time Found 2d ago
Tasks
- Coordinate with internal teams and external vendors
- Manage incidents and triage issues
- Monitor system alerts and contact center platforms
- Prepare incident and performance reports
- Track performance metrics and system health
- Use AI tools to improve operational efficiency
Perks/Benefits
- Comprehensive benefits
- Global impact
- Multicultural environment
- Performance culture
- Professional growth opportunities
- Remote work
- Social sustainability
Skills/Tech-stack
AI tools | Call Center | Cloud call center | Communication skills | Crisis Handling | Dynatrace | Genesys Engage | Incident Management | Microsoft Copilot | Network Monitoring | ServiceNow | Splunk | Teamwork Skills | Vendor Coordination
Education
N/A
Language: en |
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