Customer Success Manager

SG Ensign Kallang Place, L8 (Right Wing), Singapore

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SGD 84K-100K (estimate) Mid-level Full Time Found 4d ago

Tasks

Address service issues
Assess business impact
Collaborate with SOC teams
Conduct project reviews
Coordinate project transitions
Develop security strategies
Drive automation initiatives
Engage in post-incident reviews
Enhance reporting processes
Identify account opportunities
Identify service expansion opportunities
Lead service and operational reviews
Maintain project documentation
Manage client relationships
Manage project execution
Monitor incidents and trends
Monitor service performance
Participate in service improvement
Participate in strategic planning
Support risk management
Understand client infrastructure

Perks/Benefits

N/A

Skills/Tech-stack

Automation | Customer Relationship Management | Customer relationship | Cybersecurity | Data Analysis | Effective Communication | IT Service Management | Incident Response | Operational governance | Project Management | Relationship Management | Security operations | Service Management | Stakeholder Engagement

Education

N/A

Roles

Customer Success Manager | Manager | Success Manager

Regions

Countries

Cities

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