Head of IT Network & Security Operations

Tasks

• Align with ISO 27001 and NIST and ITIL requirements
• Build 247 shift models succession plans and skill development
• Chair major incident reviews and drive remediation
• Conduct post-incident root cause analysis
• Define and enforce network standards and architectures
• Define manage SLAs OLAs and KPIs
• Define security use cases and response playbooks
• Drive incident response and resolution
• Ensure network high availability performance capacity scalability
• Implement and maintain network and security controls
• Integrate ITSM incident problem and change management
• Lead RFPs vendor evaluations and contract negotiations
• Lead continuous service quality improvement
• Lead major incident crisis management and executive communications
• Lead mentor network operations and NOC SOC teams
• Lead network modernization initiatives
• Manage budgets licenses support contracts and renewals
• Manage uptime performance latency and security KPIs
• Manage vendors and system integrators
• Monitor service components and detect issues
• Own enterprise network operations
• Own operational risk registers
• Own operational technology roadmap
• Reduce repeat incidents and MTTR through analytics
• Support internal external audits and compliance assessments

Perks/Benefits

• 24x7 operations support model
• Inclusive culture
• Internal learning and upskilling programs
• Mentorship and skills development

Skills/Tech-stack

ACI | ASA | Capacity Planning | Change Management | Cisco | Configuration Management | DNS Security | DNSSEC | EDR | F5 | F5 WAF | FTD Firepower | GSLB | IPS | IPv6 | ISE | ISO 27001 | ITIL | ITSM | Incident Management | MTTR | NG-SIEM | NGFW | NGIPS IDS | NIST | Network Automation | Problem Management | SD-WAN | SDN | Secure Proxy | Secure Web Gateway | Secure web | Uptime monitoring | WAF | WLC | Web Gateway