Senior Director, Fraud Strategy

Job Overview

We are seeking an experienced Senior Director of Risk/Fraud to lead our efforts in combating fraud and mitigating risks across our UCaaS/CPaaS platforms. This critical leadership role requires expert industry knowledge of fraud risks as well as strong cybersecurity knowledge. You will develop fraud prevention strategy and direction, ensuring regulatory compliance and industry framework compliance, and building a culture of proactive risk management across the organization in order to ensure the company’s leadership in this industry. You will anticipate new fraud vectors and regulatory changes and implement strategic changes in advance of them. You will work closely with cross-functional teams, including product development, compliance, customer success, security, sales, finance, legal, and engineering teams, to safeguard our systems, protect our customers, and uphold our reputation as a trusted communication provider. This role reports directly to the Chief Information Security Officer.

Key Responsibilities

• Strategic Leadership:
• Develop and execute a comprehensive fraud mitigation strategy aligned with the company’s goals and risk appetite, as well as engaging with product teams to ensure mitigations are properly prioritized on roadmaps.
• Lead a four-person central fraud strategy team and drive fraud mitigation requirements across the organization, while influencing numerous leaders at all levels, including the executive team, to ensure strategy is realized.
• Ensure fraud risks are tracked and mitigated and incorporated into the broader enterprise risk management system.
• Fraud Prevention & Detection:
• Drive the implementation of advanced fraud detection systems and tools to monitor, identify, and mitigate fraudulent activities in real-time.
• Establish robust controls and frameworks to prevent unauthorized use, fraudulent transactions, and abuse of UCaaS/CPaaS services
• Resolve fraud incidents within the incident management process
• Conduct root cause analyses of fraud incidents and drive mitigations to prevent recurrence.
• Collaboration & Stakeholder Engagement:
• Collaborate with product, engineering, and operations teams to develop realistic fraud goals and requirements.
• Partner with external stakeholders, including industry groups, regulatory bodies, and law enforcement, to stay updated on emerging threats and best practices.
• Educate internal teams and customers on fraud risks and preventive measures.
• Data-Driven Insights:
• Analyze fraud trends, patterns, and behaviors using data analytics to stay ahead of emerging threats.
• Provide detailed reports and dashboards to senior leadership on fraud mitigation performance, incidents, and progress.
• Regulatory Compliance:
• Ensure adherence to global and regional compliance requirements.
• Maintain up-to-date knowledge of fraud-related regulations, industry standards, and emerging risks in the communications sector.

Qualifications

• Education & Experience:
• Bachelor’s degree in business, cybersecurity, risk management, or a related field Minimum of 8-10 years of experience in fraud prevention, risk management, or a related field, preferably within UCaaS, CPaaS, or telecommunications.
• Technical Skills:
• Strong understanding of telecom fraud types and mitigation techniques.
• Proficiency with fraud detection technologies, machine learning tools, and analytical platforms.
• Familiarity with communication platforms and their associated risks.
• Leadership & Communication:
• Proven experience managing and building high-performing teams.
• Strong interpersonal and communication skills to influence stakeholders and lead cross-functional initiatives.
• Analytical & Problem-Solving:
• Exceptional analytical abilities, with experience leveraging data insights to drive decisions.
• Ability to anticipate and adapt to emerging fraud trends and technologies.
• Certifications (Preferred):
• Relevant certifications such as Certified Fraud Examiner (CFE), Certified Information Systems Security Professional (CISSP), or similar credentials.

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