Architect IT Network - Remote

Overview

Foundever is seeking a Principal Network Architect to join our fast-paced, dynamic, and team-focused Global IT team. In this role, you will report to the Director of Global Network Services. The Principal Network Architect will define, design, and implement a highly resilient, scalable, and secure global network infrastructure. This position is responsible for establishing network strategy and delivering a roadmap for Foundever services. The role represents the highest level of technical subject matter expertise within the company and serves as a key point of contact for Foundever’s clients and business partners.

Primary Job Responsibilities

• Design and implement Foundever’s global SD-WAN, WAN, LAN, VPN, and necessary monitoring tools: gather requirements, analyze specifications, perform cost analysis, validate options, create architectural designs, prepare configurations, and communicate network engineering plans.
• Manage capacity and availability planning for all network components, ensuring alignment with business growth and stability needs.
• Act as a technical leader to resolve challenges associated with new technical initiatives or programs.
• Maintain strong relationships with other architecture teams to align Foundevers strategy and maintain a collaborative direction for network evolution.
• Configure and deploy key network components, including routers, switches, firewalls, wireless controllers, VPN appliances, and cloud-based networking tools.
• Maintain comprehensive network documentation, including standardized network topology, equipment, and configurations.
• Mentor Operations staff on change management and documentation best practices.
• Collaborate with clients, application teams, project managers, and vendors to deliver robust network solutions.
• Provide troubleshooting and serve as a mentor for resolving complex network and application issues.
• Ensure robust network asset management, including lifecycle management for network components.
• Lead research and evaluation of emerging technologies, coordinating with senior leadership to align with Foundever’s strategic roadmap.
• Establish strong vendor relationships to validate and implement new solutions.
• Align network architecture with Foundever’s growth, compliance, and business continuity objectives.

Skills, abilities and knowledge

• Expertise in modern network technologies such as SD-WAN, cloud networking, and Zero Trust principles.
• Exceptional technical acumen in traditional network protocols (IPv6, BGP, OSPF, QoS, VLANs, etc.) and security technologies (firewalls, IPS, DMVPN).
• Demonstrated leadership in a global, high-availability environment with a focus on scalability and security.
• Strong financial acumen, including experience with budgeting, cost analysis, and P&L.
• Proven ability to create, present, and advocate for network strategies and business cases.
• Familiarity with ITIL processes and frameworks.
• Exceptional time management, communication, and customer service skills.
• Ability to excel under pressure in a rapidly evolving technological landscape.

Experience

• 7–10+ years of progressively complex experience in network architecture and design, including enterprise solutions and cloud-native networking.
• Proficiency in Cisco technologies and field experience.
• Experience with call center environments is highly advantageous.
• Experience working in ITIL-aligned organizations.

Education

• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent field experience.
• Relevant certifications such as CCIE, CCNP, CISSP, or CCDE are required.
• Cloud certifications (e.g., AWS Certified Advanced Networking, Azure Network Engineer) are a plus.
• ITIL Foundation certification is an advantage.

Our Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off. 

• Onsite and remote work at home available (depending on the market). 

• Growth opportunities through various development programs. 

• Employee discounts. 

• Excellent work culture. 

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021 

• Gold Stevie Award Winner for Great Employers 

• We foster an exciting culture of creativity, connection, and commitment. 

Read more about our culture: Foundever Stories. 

Salary Range

The base pay for this position in the United States is from $130,000.00 to $140,000.00 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.  

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.