Manager Technology Adoption

 

Competition Number: 16217

Applications will be accepted until 2359hrs on 25/02/2025.

 

Posting Details:

This posting is for one (1) permanent position. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions. 

 

Salary Information: $131,927.94 - $155,368.78 annually. (2025 rates of pay)

 

All applications must be received on time and through the online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile. The cover letter should clearly outline your qualifications for this position.

 

More information about our hiring process can be found on the website under the Hiring Process menu.

Job Information

Directorate: Information & Technology Services

Section: Technology Adoption

Pay Grade: Eleven (11) - under review  Job Code: 10150091                 Work Location: Central - 474 Elgin Street                                                          Supervisor's Title: Chief Information Officer                                                 Effective Date: January 31, 2025

 

Overall Purpose

The Manager of Technology Adoption is responsible for ensuring that Ottawa Police Service (OPS) technology platforms, both current and prospective, are fully leveraged to enhance operational efficiency, collaboration, and service delivery across the organization.

• This role strategically optimizes existing technologies to ensure they are fit for use, fit for purpose, and utilized to their maximum potential. 
• The Manager of Technoloogy Adoption is responsible for spearheading initiatives to enhance digital adoption, promote seamless user experiences, and achieve significant value from OPS’s technology investments.
   

Major Responsibilities

 

Strategic Technology Adoption and Optimization:

• Lead the strategic development, execution, and ongoing enhancement of OPS’s technology adoption roadmap to maximize value from critical platforms like ServiceNow, Microsoft 365, and automation solutions.
• Lead the assessment of the fit-for-purpose and fit-for-use aspects of technologies, ensuring alignment with OPS’s goals and operational requirements.
• Lead the evaluation and advocacy for the integration of new technology tools to improve OPS’s digital capabilities.

 

Platform and Service Management: Lead and drive adoption and optimization of key platforms:

• ServiceNow: Manage service management, asset management, and discovery capabilities to support operational efficiency and asset lifecycle management.
• Microsoft 365: Promote effective utilization of Office Online, OneDrive, SharePoint, MS Teams, Power Platform, Planner, Lists, and other components to support collaboration and productivity.
• Automation and Mobility Platforms: Oversee automation solutions and Intune mobile management to ensure secure, flexible, and efficient mobile workforce management.
• Collaborate with cross-functional teams to ensure each platform supports organizational objectives, aligns with OPS’s compliance standards, and delivers tangible benefits.

 

Stakeholder Collaboration and User Advocacy:

• Lead the engagement and consultations with internal stakeholders to understand technology needs, advocate for enhancements, and prioritize features that improve user satisfaction and productivity.
• Partner closely with OPS teams and external technology providers to influence product roadmaps and advocate for features that align with OPS requirements.
• Lead the development of business transformation communication plans related to pan-organizational digital transformation.

Major Responsibilities (continued)

Budget Management and Financial Planning:

• Develop, manage, and oversee budgets for technology adoption, ensuring alignment with organizational priorities and available resources.
• Prepare and submit budget requests for both capital and operating expenses, providing detailed justifications and expected outcomes.
• Monitor expenditures and optimize cost efficiency across technology platforms to ensure the best use of OPS’s investments.

 

Contract and Vendor Management:

• Negotiate, manage, and monitor contracts with technology vendors to ensure adherence to service level agreements (SLAs), cost-effectiveness, and alignment with OPS’s needs.
• Foster strong vendor relationships to stay informed about emerging technologies, best practices, and opportunities for OPS to leverage vendor resources and expertise.
• Ensure compliance with procurement policies and oversee renewal processes for technology subscriptions and contracts.

 

Value Realization and Subscription Management:

• Optimize platform usage to maximize return on investment, ensuring OPS derives full value from its technology subscriptions.
• Develop pan-organizational metrics to measure the effectiveness and utilization of technology solutions organization wide and report on outcomes to senior management.
• Proactively identify underutilized services or capabilities, driving initiatives to increase adoption or renegotiate contracts where necessary.

 

Project and Change Management:

• Lead projects and initiatives that enhance technology adoption, with a focus on user-centric design, process automation, and ease of access.
• Work with organizational change management to promote the transition and adoption of new tools and systems, ensuring users are equipped with the knowledge and skills to fully utilize the technologies available.
• Provide direction and oversight on asset management initiatives, particularly those built on the ServiceNow platform, and promote best practices in asset tracking and lifecycle management.
   

Major Responsibilities (continued)

Team Leadership and Development:

• Foster a culture of innovation, continuous improvement, and passion for technology within the team.
• Mentor, coach, and develop team members, ensuring they are equipped with the latest knowledge and skills in ServiceNow, Microsoft 365, and end-user technology trends.
• Stay current on emerging technology trends, with a focus on enterprise technology solutions and end-user productivity tools, and advocate for training and upskilling opportunities within the team.

 

Compliance and Operational Standards:

• Ensure technology platforms comply with OPS policies, standards, and relevant regulatory requirements.
• Collaborate with the Manager of Cyber Security to integrate security best practices within technology adoption initiatives.

 

Employee Management, Coaching, and Development:

• Provide leadership, mentorship, and support to the Technology Adoption team, fostering a culture of innovation, continuous improvement, and passion for technology.
• Develop team members’ technical expertise and professional skills, ensuring they stay current with industry trends and certifications in key platforms like ServiceNow and Microsoft 365.
• Conduct performance evaluations, set clear goals, and create development plans to help team members achieve their full potential.
• Promote collaboration within the team and across OPS directorates to achieve organizational objectives
   

Statement of Required Qualifications

Education and Experience

• Four (4) year University degree in a relevant filed or three (3) year College degree preferably in Computer Science, Information Technology, or a related field.
• Experience and formal training combined may substitute for stipulated education requirements.
• Minimum ten (10) years of experience in a technology adoption, IT management, or digital transformation role, including: 
  • Minimum five (5) years demonstrated experience managing and optimizing ServiceNow and Microsoft 365 platforms.
  • Five (5) years of experience managing teams or projects focused on end-user technology adoption, change management, or platform optimization.
  • Five (5) years experience in implementing technology projects across large user bases, with proven results in maximizing platform adoption 

Language

• English – fluency in oral, reading, and writing.

Certifications and Licences

ServiceNow and Microsoft 365 platforms training certification

In service Training

The following mandatory training and education is provided to all civilian Managers of the OPS:

• Supervisor Health & Safety. 
• Respectful Workplace. 
• Violence in the Workplace.
• Accessibility for Ontarians with Disabilities Act (AODA).
• Road to Mental Health Readiness (R2MR).
• Equity, Diversity & Inclusion (EDI).
• Active Bystander Law Enforcement (ABLE).

All employees of the OPS are expected to complete all additional and new mandatory training as prescribed by the Office of the Chief.

Job Knowledge

Working knowledge of:

• The Organization’s Mission, Vision, and Values.
• The business of the organization, its policies and standards, occupational health and safety legislation and the collective agreements in effect at the OPS.

 

Excellent understanding of:

• The importance of client centered service.
• The business of the organization and the role of information technology in delivering police services, awareness of the dynamics between a service delivery unit and its clients.

 

Thorough knowledge of: 

• Communication in both highly technical and non-technical business environments
• The foundations of information technology, project management, security, and telecommunications.
• Information technology client support and operating practices.
• Technical mechanisms that support Identity and Access Management controls. 
• Computer networking concepts and protocols and network security methodologies.
• Cloud concepts, technologies and platforms
• Cyber threats and vulnerabilities along with emerging threats.
   

OPS Competencies

Competency Level Competency Level Communication 3 Problem Solving 3 Teamwork 2 Leadership 1 Adaptability 2 Planning & Organizing 2 Service Orientation 2 Resource & Fiscal Management 2 Network & Relationship Building 3 Organizational & Environmental Awareness 1

Hours of Work

Monday to Friday day shift scheduleOccasional requirement for flexible or extended hours, including statutory holidays and weekends to meet operational requirements and section responsibilities.

Effort and Working Conditions

• Work is performed in a standard office / IT environment with minimal adverse working conditions.
• Frequent travel between OPS locations.
• May be called upon outside normal working hours in support of incident response.
   

Desired Qualifications

• Oral, reading, writing fluency in French.
• Additional education / certification in relevant fields of study such as:
  • Certified Information Security Manager (CISM).
  • Certified Information Systems Security Professional (CISSP).
  • Information Technology Infrastructure Library (ITIL)
  • Project Manager Professional (PMP)
• Experience with common cyber security frameworks such as National Institute of Standards and Technology (NIST) Cybersecurity Framework, Center for Internet Security (CIS) Critical Security controls.
• Further to OPS Competency Requirements:
  • Demonstrated leadership and influential management skills. 
  • Strong problem solving abilities, combined with excellent research and strategic planning skills.
  • Proven track record of integrity, accountability, decisiveness, and interpersonal skills. 
  • Ability to effectively prioritize and execute tasks in a high-pressure incident response environment.
• Excellent understanding of the rationale behind OPS policies, procedures, mission, vision and values and how they impact on the day to day work or delivery of services.
• Working knowledge of the Canadian Criminal Code and Ontario Police Services Act. 
• Extensive knowledge of the Personal Information Protection and Electronic Documents Act. 
• Experience preparing professional reports for presentation to Senior Management / Board or an overseeing civilian body.
   

Additional Competition Information:

 

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

 

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

 

The Ottawa Police Service promotes the principles of diversity and inclusion. We provide accommodation during all parts of the hiring process as required. Applicants need to make their needs known if contacted to proceed to the selection process. Accessible formats and communication supports are available upon request.

 

Additional information about our hiring process can be found on the recruiting website.

 

Please direct any questions to CivilianStaffing@ottawapolice.ca.