Senior Manager, Security Services Technical Training

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Concierge Security Engineer 3 to be part of making this happen.  

About the Role: 

The Senior Manager, Security Services Technical Training will develop and implement technical training programs. Reporting to the VP of Program Management & Strategic Projects this role will support our onboarding, certification and ongoing talent development goals to enhance employee knowledge and strengthen our team's technical capabilities.

Primary Responsibilities and Duties

• Execute and maintain the training roadmap. Develop and deliver technical training content in various formats (instructor-led, recorded, interactive eLearning, labs)
• Work closely with R&D, Product Management, and Security Services teams to ensure training content accuracy and relevance.
• Manage and maintain Knowledge Management systems for the Security Services team.
• Support and improve the Security Services Certification Program.
• Assess and address training needs based on user feedback and organizational requirements.
• Manage and mentor a team of technical trainers and content developers, including performance management, career development, and workload distribution.
• Design career progression frameworks and learning paths for security professionals across different roles.
• Oversee the administration and optimization of Learning Management System (LMS) and other training platforms.
• Evaluate and recommend new training technologies and tools to enhance learning effectiveness.
• Maintain training environment infrastructure, including virtual labs and simulation platforms.
• Track and report on team KPIs, training effectiveness metrics, and budget utilization.
• Partner with HR to align training programs with company-wide professional development initiatives.

Key Skills

• Experience developing and implementing learning content with cross-functional teams
• Demonstrated ability to scale training programs effectively
• Strong operational focus with data-driven approach to program improvement
• Detail-oriented while maintaining strategic awareness
• Track record of positive cultural impact through training initiatives
• Ability to adapt and perform in dynamic environments
• Excellence in delivering instructor-led training

Key Competencies

Minimum Qualifications

BS in a technical discipline

7+ years building and leading world-wide training for large multi-national, organizations that are highly technical in nature 

Preferred Qualifications

• CompTIA CTT+ Technical Trainer certification a plus 
• Computer and/or network security: Security Monitoring, Incident Response, Threat Hunting, Threat Intelligence 
• Networking fundamentals 
• Cloud infrastructure 

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
• If located in a company office, often requires the mobility to physically navigate the space.
• In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
• May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper). 

Travel Requirements

Typically 10% or less of business travel

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 
• Bonus or commission pay based on role 
• Flexible time off, paid volunteer days and paid parental leave 
• 401k match
• Medical, Dental, and Vision insurance 
• Health Savings and Flexible Spending Agreement 
• Voluntary Legal Insurance 
• Training and career development programs 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position. 
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.