SOC Operators (1st shift)

JOB SUMMARY:

The Physical Security Operations Center (SOC) Operator is a critical member of the security operations team responsible for monitoring, analyzing, and responding to real-time security incidents, alarms, and emergencies. Operating within a fast-paced, technology-driven environment, the SOC Operator ensures the safety and security of personnel, assets, and facilities. This role requires strong situational awareness, attention to detail, and the ability to make sound decisions under pressure.

GENERAL DUTIES & RESPONSIBILITIES:

Monitoring & Incident Response

• Monitor live video feeds, alarm systems, and access control systems to detect and assess potential threats.
• Respond to security incidents, alarms, and emergencies in accordance with standard operating procedures (SOPs).
• Dispatch and coordinate with on-site security personnel, first responders, and emergency services as necessary.
• Conduct proactive surveillance of critical areas to identify unusual activity or emerging threats.

Communication & Reporting

• Serve as the central point of contact for security incidents and emergency communications.
• Communicate timely, accurate, and detailed incident updates to key stakeholders, including site leadership and emergency responders.
• Document incidents and produce detailed, accurate, and timely incident reports.
• Escalate high-risk or unresolved issues to SOC leadership as necessary.

Technology & Systems Management

• Operate and troubleshoot security technology, including video surveillance (CCTV), access control, intrusion detection, and emergency communication systems.
• Support the technical maintenance of SOC equipment and report issues to the appropriate technical support teams.
• Conduct system health checks, ensure uptime, and report any operational deficiencies.

Threat Intelligence & Risk Assessment

• Identify and assess potential threats from local, regional, and global sources.
• Collaborate with threat intelligence teams to support situational awareness and risk mitigation.
• Stay informed about security-related news, trends, and emerging threats that could impact the organization.

Compliance & Policy Adherence

• Ensure all actions and responses comply with internal security policies, regulatory standards, and industry best practices.
• Participate in routine audits of SOC activities, processes, and documentation to ensure compliance.
• Maintain confidentiality and adhere to data privacy requirements while handling sensitive security information.

EDUCATIONAL REQUIREMENTS:

• High School Diploma or GED required; Associate’s or Bachelor’s degree in Criminal Justice, Security, or a related field is preferred.

Knowledge Skills and ABILITIES:

• 2+ years of experience in a security operations center (SOC), physical security, emergency dispatch, or a related role.
• Experience with security technologies such as CCTV, access control, intrusion detection, and incident management systems.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to multi-task and prioritize effectively under pressure.
• Clear, concise, and professional verbal and written communication skills.
• Proficiency with security technology platforms, including access control, video surveillance, and incident reporting tools.
• Familiarity with incident management, threat analysis, and escalation protocols.
• Certifications in Security Operations (e.g., ASIS CPP or PSP) are preferred but not required.
• CPR, AED, and First Aid certifications are beneficial.
• Proficiency in NIMS/ICS (National Incident Management System/Incident Command System) is preferred.

WORKING CONDITIONS:

• Operate in a secure, climate-controlled Security Operations Center (SOC) environment.
• May require shift work, including nights, weekends, and holidays.
• Ability to remain seated and focused for extended periods while monitoring multiple screens and security feeds.

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