Technical Support Specialist - Firewall

Within CDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. To support the digital transformation and the use of cloud services, the transformation into a full hybrid network is proceeding at full speed.
 

Technical support specialist – Firewall is responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies with complete knowledge of technical design, functionality, configuration, performance and quality of connectivity. This is a position in network operations for enabling reliable service operation for IT network services with functional responsibilities including: 

• Analyzing production network issues and resolve
• Work in US time zone for operational shift support and provide required guidance to NOC 
• Administering service requests and execute network changes for the escalated incidents or priority incidents
• Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds 
• Coordinate with cross technology technical team to resolve the incident 
• Track issues that are intermediate in nature until its closure working with multiple stakeholder 
• Ensure to provide technical update during the incident management 
• Identify the issues root cause and document the root cause analyses with corrective, preventive actions. 
• Identify design related gaps that caused the incident and propose for preventive action 
• Work through problem management process to support technical implementation 
• Comply to change management process for change implementation whenever required 
• Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
• Additional duties as required and possible remote implementation assistance on special projects 
• Escalate to very complex network issue to L4 engineer for support
• Support in creating presentation and generates reports
• Work with network tools administration to build new monitoring solution if required 
• Design, deploy, and manage firewall and proxy solutions using FortiGate Firewalls.
• Perform advanced troubleshooting and resolve complex network security issues 
• Develop and enforce security policies and procedures to protect network resources.
• Conduct regular security assessments and audits to ensure compliance with industry standards and best practices.
• Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures.
• Provide technical guidance and mentorship to junior team members.
• Stay current with industry trends and advancements in network security technologies.

 

• Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
• Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment
• Experience in network designs/configurations, managing, supporting and deploying network infrastructures
• Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
• Strong ability to diagnose network alerts, events or issues
• Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS; 
• Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.
• Experience with security monitoring and analysis tools.
• Excellent problem-solving skills and attention to detail.
• Hands-on experience in handling FortiGate Firewall and proxy or equivalent 
• Relevant certifications (e.g., Fortinet NSE, CISSP, CISM) are highly desirable.
• Familiarity with network security principles and practices.
• Knowledge of scripting and automation tools for network management
• Ability to acquire Nokia Router product knowledge, learn CLI and deployment would be highly desirable
• Expertise level in handling complex routing design, routing issue with multi-vendor environment 
• Experience in IPv6 WAN routing architecture and deployment expertise 
• Good knowledge on Enterprise WAN, LAN, wireless network, virtualization, load balancer
• Recent Hands-on experience would be must
• Requirement gathering experience
• Understanding of ITIL processes
• Excellent verbal and written communication skills in English
• Eager and capable to work in a global multi-cultural team and to develop him/her self
• Strong customer focus
• Drive to deliver results, “get things done” attitude
  
   

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.