Security Analyst

Job Description

Do you have strong interests in application and infrastructure security? Do you enjoy getting to the bottom of tricky technical questions, creating data flow diagrams, or helping to gap assess policies or regulations to what’s actually occurring in a tech stack?  Are you a professional in either Security or Engineering looking for a new challenge?  If so, then we want to hear from you.

Zendesk Security is looking for an analyst in our Technical & Service Compliance Team: someone to help a small org that answers very difficult technical questions for our customers or internal stakeholders, helps other teams perform technical gap assessments, etc.  In order to really shine at this job, you should also have an interest in learning various compliance and regulatory frameworks (ex. GDPR, HIPAA, SOC 2, PCI, etc.) as well as continuing to keep abreast of changes in tech stacks, tooling, UI and API changes, etc..  Certs such as AWS tech certs, CIPT, Security+, CySA+, CASP+, CISSP, and CCSP are also a plus.  Lastly, this is a job where relationships are key: your duties will take you into many other people’s job spheres, see you open lines of communication and drive investigation across teams, as well as providing inputs and outputs for others’ workflows.  The ability to build and maintain bridges based on trust is key.

What you get to do here

• Work on technical investigations for customers or internal stakeholders

• Act as a trusted liaison on technical matters to the Legal, Security, and Product Trust teams

• Help us to develop and deliver relevant and timely security training across a variety of requirements, and to a variety of audiences.

• Help our Legal teams gap assess regional privacy laws from a technical perspective

• Become an expert on Zendesk infrastructure and application data flows (and keep pace with them as they change)

• Support global Sales efforts as they relate to technical security matters

• Help craft forward-thinking strategies for how to best meet the changing technical demands of our customers, or regulated data spaces, then feed these ideas into the Trust, Privacy, or Product stakeholders

• Uncover, document, and effectively surface any risks or issues you come across during the course of your work

• Work in a highly reactive function which handles many one-off, as opposed to repetitive tasks.

What you bring to the role

• Solid general technical skills (application flows, common infrastructure components, Cloud, SaaS, etc.) 

• Personal development skills

• Desire to understand common compliance frameworks and/or privacy standards such as GDPR, HIPAA, SOC 2, PCI, etc.

• Top tier written, oral, and visual communication skills

• A value for honesty, transparency, and brevity in all forms of communication

• The ability to translate complex narratives to audiences with varying degrees of technical acumen

• A thirst for knowledge which will keep you current as regulations, the industry, Zendesk, and technology itself evolve.

• Some experience working in a Security, Product Trust, IT, or Engineering team

• Interest in training others in Security.

What we can do for you

• Provide you with the fast moving job experience that can only be had at a SaaS company or our scale

• Give you a home in a great team.

• Present you with cutting edge problems without simple answers

• Carve out a space for you to learn, teach, create, grow, and own.

• Expose you to true innovators in the tech and business spaces.

• Compensate you fairly with a competitive salary and benefits package.

The Poland annualized base salary range for this position is zł127,000.00-zł191,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.