Senior Product Manager

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits.  We're on the lookout for collaborative individuals with diverse perspectives willing to  bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

Core Values: At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.  

• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

Benefits Overview:

• Pay Range: $131k-$184k USD (Targeting midpoint of $158k USD)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well!  Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

What You’ll Be Doing:

• Execute product strategy with a deep focus on security, compliance, and risk management within the Microsoft 365 ecosystem—including Entra ID (Azure AD), Microsoft Purview, Defender, Intune and related security and compliance solutions.
• Define and prioritize product roadmap and requirements, crafting detailed user stories and acceptance criteria 
• Analyze security and compliance trends, identify gaps in Microsoft 365 security postures, and create data-driven insights to inform product decisions.
• Track key adoption metrics and business outcomes using telemetry and analytics, ensuring measurable impact and continuous improvement in security posture management.
• Collaborate cross-functionally with product design, engineering, and other stakeholders to deliver valuable, secure, compliant, and highly scalable SaaS solutions.
• Work with product marketing to refine messaging, positioning, and go-to-market strategies.
• Enable customers and partners with thought leadership content such as technical product “how tos”, feature announcements, and educational content that emphasizes security best practices, trends and solutions.

What We’re Looking For:

• 5+ years of experience as a product manager working with B2B SaaS products, preferably in the IT security, compliance, or identity space and/or Microsoft 365 and Azure.
• Expertise in Microsoft 365 security and compliance solutions—including Entra ID, Microsoft Defender, Purview, Sentinel, and compliance-related controls like DLP and Insider Risk Management.
• A passion for delivering exceptional user experiences.
• Ability to understand technically focused product capabilities and tell a story that seamlessly ties product features into customer value.
• Strong qualitative and quantitative skills including the ability to use data and metrics to back up assumptions and inform decision making.
• Strong communication skills, including collaborative problem-solving and interpersonal relationship building.

Nice to Have Skills:

• Experience working with Managed Service Providers (MSPs), Microsoft Cloud Solution Provider (CSP) Program, and/or IT Service Providers (ITSPs), delivering solutions and support tailored to their needs.
• Technical depth in cybersecurity with an understanding of IAM, threat protection, incident response, and regulatory compliance frameworks (GDPR, HIPAA, NIST, ISO 27001).
• Familiarity with automation and policy enforcement using Microsoft Graph API, Power Automate, or similar orchestration tools.
• Background in SOC operations, incident response, or compliance management within Microsoft 365 environments.
• Security certifications (CISSP, CISM, MS-500, SC-200, AZ-500)

Interview Process: At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

• Initial Zoom call with HR
• Hiring Manager Interview
• Product/Engineering Panel
• Whiteboard Session

Company Details: If you’re curious about learning more about Syncro, read on and visit the links below.

Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services.  Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

To see more about our product, and what it’s like to work here at Syncro, check us out online:

• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EI_IE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.